Customer/External Portal Interaction Metrics

[AlexOnTheHill]

Hello,

This is a query that has come to me recently and I do not have an immediate response for.

Is there any way to measure self service interactions which do not result in a request being submitted.

For example, number of users who follow a capture to partial completion, number of clicks on the various options.

Is that information available?

Many thanks

[will.good]

In terms of tracking clicks, something we have recently started using is the table h_sys_pagevisit_log. This shows who has visited a page and when, with some manipulation can be fairly useful! We are using this to measure engagement across different employee portal pages currently.