Jeremy Posted October 4, 2018 Share Posted October 4, 2018 Is there a way of changing the default of opening attachments that are part of a request? We get a lot of screenshots and doc's attached to request which we have to download and then open, can functionality be included to open these in the browser? 3 Link to comment Share on other sites More sharing options...
samwoo Posted October 4, 2018 Share Posted October 4, 2018 +1 for viewing attachement images in the browser like you can when the image is embded into a post Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 5, 2018 Share Posted October 5, 2018 +1 for us as well. Perhaps if you have a download icon and a preview icon? Cheers Martyn Link to comment Share on other sites More sharing options...
Guest Posted October 5, 2018 Share Posted October 5, 2018 @Jeremy @samwoo @Martyn Houghton This request looks familiar. Let me do a little digging and get back to you. Thanks Pamela Link to comment Share on other sites More sharing options...
HHH Posted October 12, 2018 Share Posted October 12, 2018 +1 for us as well Link to comment Share on other sites More sharing options...
Steve Giller Posted October 12, 2018 Share Posted October 12, 2018 +1 Link to comment Share on other sites More sharing options...
Guest Posted October 15, 2018 Share Posted October 15, 2018 @DeadMeatGF @HHH @Jeremy @samwoo @Martyn Houghton Sorry for the late response. There is actually a Change Request for this issue. I have not ETA at the moment but Development are discussing it. Thanks Pamela Link to comment Share on other sites More sharing options...
samwoo Posted October 15, 2018 Share Posted October 15, 2018 @Pamela thanks for the update Link to comment Share on other sites More sharing options...
Steve Giller Posted October 15, 2018 Share Posted October 15, 2018 Thanks @Pamela, this is welcome news. Link to comment Share on other sites More sharing options...
chrisnutt Posted October 15, 2018 Share Posted October 15, 2018 Thanks @Pamela this would be very beneficial to us as well Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted October 16, 2018 Share Posted October 16, 2018 +1 for us too please.....I thought I'd seen this on another request can't find it now! Link to comment Share on other sites More sharing options...
Joshua T M Posted January 15, 2019 Share Posted January 15, 2019 @Pamela Any movement on this? Link to comment Share on other sites More sharing options...
Jeremy Posted February 6, 2019 Author Share Posted February 6, 2019 Has this been scheduled yet? Link to comment Share on other sites More sharing options...
Steven Cotterell Posted July 18, 2019 Share Posted July 18, 2019 On 10/5/2018 at 9:34 AM, Martyn Houghton said: +1 for us as well. Perhaps if you have a download icon and a preview icon? Cheers Martyn +1 for us please also - we like Martyn's suggestion. Any progress on this please since someone last asked back in February? Link to comment Share on other sites More sharing options...
Lauren Posted August 13, 2019 Share Posted August 13, 2019 Hi @Steven Boardman @James Ainsworth Sorry to pick on your both - is there any movement with regards to this at all? We'd love the option to both preview and download attachment(s). Thanks Lauren Link to comment Share on other sites More sharing options...
Daniel Posted August 16, 2019 Share Posted August 16, 2019 +1 for viewing attachement images in the browser - please Link to comment Share on other sites More sharing options...
Jeremy Posted August 7, 2020 Author Share Posted August 7, 2020 Is there an update on this as we are finding in these times that this is becoming critical as analysts are having to download and view these attachments on their machines opening up data protection issues as we can't then control these attachments. Please can I ask for this to be looking into again, there has also been a lot of people on this thread and others that have mentioned a similar desire and think it has a lot of support in the community? 3 Link to comment Share on other sites More sharing options...
Jeremy Posted September 1, 2020 Author Share Posted September 1, 2020 @Hornbill Support Team another nudge on this request please. Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted October 7, 2020 Share Posted October 7, 2020 Any news on this please? On 10/15/2018 at 10:08 AM, Guest said: @DeadMeatGF @HHH @Jeremy @samwoo @Martyn Houghton Sorry for the late response. There is actually a Change Request for this issue. I have not ETA at the moment but Development are discussing it. Thanks Pamela Link to comment Share on other sites More sharing options...
Jeremy Posted November 19, 2020 Author Share Posted November 19, 2020 bump 1 Link to comment Share on other sites More sharing options...
James Gallally Posted January 28, 2021 Share Posted January 28, 2021 +1 for me too. Any news on this one please? Link to comment Share on other sites More sharing options...
Jeremy Posted February 25, 2021 Author Share Posted February 25, 2021 We had a forum event yesterday and this issue was raised again, is this on the road map for Service Manager? Link to comment Share on other sites More sharing options...
Jeremy Posted March 9, 2021 Author Share Posted March 9, 2021 How is this progressing on Hornbill's side? Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted January 7, 2022 Share Posted January 7, 2022 Bump Has there been any movement on this request please? Link to comment Share on other sites More sharing options...
Victor Posted January 7, 2022 Share Posted January 7, 2022 6 hours ago, Paul Alexander said: Has there been any movement on this request please? @Paul Alexander none, I'm afraid... Link to comment Share on other sites More sharing options...
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