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Martyn Houghton

Hornbill Users
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Topics posted by Martyn Houghton

  1.  

    Percentage Measures - differentiate between actual zero and zero records

    By Martyn Houghton, in Performance Analytics

      
    • 9 replies
    • 2,518 views
  2.  

    Roles - Assigning permissions to Teams

    By Martyn Houghton, in Collaboration

      
    • 9 replies
    • 2,581 views
  3.  

    Repeated Customer Search after selecting Service

    By Martyn Houghton, in Progressive Capture

      
    • 9 replies
    • 2,253 views
  4.  

    Wait for Request Closure - to deal with reopen

    By Martyn Houghton, in Business Process Automation

      
    • 9 replies
    • 2,192 views
  5.  

    User Login Audit Log

    By Martyn Houghton, in Collaboration

      
    • 9 replies
    • 4,310 views
  6.  

    Database Direct Saved SQL - Open not Run

    By Martyn Houghton, in Collaboration

      
    • 9 replies
    • 2,252 views
  7.  

    Mailbox - Failed to decode message, invalid UTF-8 encoding encountered

    By Martyn Houghton, in Collaboration

      
    • 9 replies
    • 5,090 views
  8.  

    Email Volume Reporting - h_msg_message

    By Martyn Houghton, in Collaboration

    • 9 replies
    • 1,748 views
  9.  

    No warning when assigning request to non 'Available' anaylyst

    By Martyn Houghton, in Service Manager

      
    • 9 replies
    • 1,985 views
  10.  

    Bulletins - Publish and Expiry Dates

    By Martyn Houghton, in Service Manager

      
    • 9 replies
    • 1,794 views
  11.  

    Board Manager - Service Manager Request - Owner Picture not updating on Assign

    By Martyn Houghton, in Service Manager

      
    • 9 replies
    • 1,641 views
  12.  

    Customer Portal - Translations

    By Martyn Houghton, in Service Manager

    • 9 replies
    • 1,689 views
  13.  

    Customer Portal - Change Request Visibility - existing change with no Catalog

    By Martyn Houghton, in Service Manager

      
    • 9 replies
    • 1,555 views
  14.  

    Request Screen Right side pane order - make Activities more prominent

    By Martyn Houghton, in Service Manager

    • 9 replies
    • 1,523 views
  15.  

    Request List - Views Filter option

    By Martyn Houghton, in Service Manager

      
    • 9 replies
    • 1,454 views
  16.  

    Python Example.py

    By Martyn Houghton, in Integration Connectors, API & Webhooks

      
    • 9 replies
    • 2,179 views
  17.  

    Reporting on Time Spent on a Request

    By Martyn Houghton, in Timesheet Manager

    • 9 replies
    • 2,035 views
  18.  

    Ability to change availability on the Mobile App

    By Martyn Houghton, in Android

      
    • 8 replies
    • 2,486 views
  19.  

    Bulk Import of Services

    By Martyn Houghton, in Hornbill Switch On & Implementation Questions

      
    • 8 replies
    • 3,260 views
  20.  

    Request Import from Sales force 'Desk'

    By Martyn Houghton, in Hornbill Switch On & Implementation Questions

    • 8 replies
    • 2,006 views
  21.  

    Email Templates - Blank Variables inserting

    By Martyn Houghton, in System Administration

      
    • 8 replies
    • 1,956 views
  22.  

    Edit Existing Request Sub-status - Translations do not save.

    By Martyn Houghton, in System Administration

      
    • 8 replies
    • 484 views
  23.  

    Split Measure 'Title' into 'Measure Name' and 'Display Title''

    By Martyn Houghton, in Performance Analytics

      
    • 8 replies
    • 1,448 views
  24.  

    Switch Node - when raising new Change

    By Martyn Houghton, in Progressive Capture

      
    • 8 replies
    • 2,061 views
  25.  

    Request Details Form - ability to enter descriptive text

    By Martyn Houghton, in Progressive Capture

      
    • 8 replies
    • 1,863 views
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