Jump to content

Search the Community

Showing results for tags 'Bulk'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • Hornbill Platform and Applications
    • OpenForWork
    • Announcements
    • Blog Article Discussions
    • General Non-Product Discussions
    • Application Beta Program
    • Collaboration
    • Employee Portal
    • Service Manager
    • IT Operations Management
    • Project Manager
    • Supplier Manager
    • Customer Manager
    • Document Manager
    • Timesheet Manager
    • Live Chat
    • Board Manager
    • Mobile Apps
    • System Administration
    • Integration Connectors, API & Webhooks
    • Performance Analytics
    • Hornbill Switch On & Implementation Questions
  • About the Forum
    • Announcements
    • Suggestions and Feedback
    • Problems and Questions
  • Gamers Club's Games
  • Gamers Club's LFT

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start








Website URL





Found 9 results

  1. Can the existing Translation Key entity be extended to have a property which allows you to exclude it from being updated by a bulk translation process? The reason being is there are some keys which hold text which should not be attempted to be updated in to the alternate languages as it contains fixed literal information. For example the social footer information displayed on the portal. These reference values are literal and should not be attempted to be translated. We are finding we have to either do manual updates to our translations as we makes change or undertake a bulk one and then go back in an manually revert the ones which should have been left as the original value we have set (not the hornbill default one). Cheers Martyn
  2. To get around the issue with the Organisation Import tool I need to run an update script to update custom fields and industry on a selected number of organisation records. Can you please advise how I request this to be done? Cheers Martyn
  3. Following the change to restrict Database Direct to SQL SELECT only in ESP Build 3237, I am no longer able to do a bulk insert into h_itsm_servicesubscriptions against organisations loaded in using the Organisation Import Tool, as part of bring on board a new division to our existing instance. Can you please advise how I request this to be done? Cheers Martyn
  4. Is there any way to bulk create services within Service Manager, i.e. us a import file of some kind to create the Service and set Business Process name, assigned Teams etc? We have a large volume of Services to setup and looking to see if this can be automated in anyway. Thanks Martyn
  5. When we have a customer name change, I need a way of bulk changing their tickets to the new name. At the moment I'm having to change them one by one - which is a pain. Is there a better way of doing this - ideally would want this done as a bulk action (eg. tick all the relevant tickets and change name once). Nasim
  6. Hello, Can we have the ability to do bulk actions against Documentations? I have uploaded quite a few Documentations and now I need to put them into a library and am having to do this one-by-one.... Going into them, making it "Active", putting it into a Library (or two) and choosing multiple users to share with. Have the ability to bulk action on them would speed this up freeing up my time to do other things. Thanks, Samuel
  7. Hi all, I am about to embark on the onerous task of putting the same customer feedback questions on each service we have. I really like the flexibility that being able to set specific questions on each service and each request type. However, this is the first time we're enabling any kind of customer feedback (not before time IMO) so to start with we're keeping things simple and straightforward so as to not cause culture shock for our end users, and each service will have the same 5 questions for now. Is there a way to do this in bulk? I've had a look and can't see anything obvious. Thanks in advance. Chris
  8. Similar to my earlier post (link below) about, is is possible to do a direct SQL update to set the 'Feedback Expiry' value on multiple services? The default is null/not limited when the feature was introduced and want to set a common value across all 100 plus services. Cheers Martyn
  9. Is there a way via direct SQL to bulk enable timesheet plugin on multiple Services? We have in excess of 100 services, so it would be good if there was workaround to be able to enables timesheet plugs in bulk. Longer terms it would be a good idea to have the ability to apply operations/settings to multiple services in one operation rather than having to do it individually. Cheers Martyn
  • Create New...