Martyn Houghton Posted February 20, 2019 Share Posted February 20, 2019 I believe this may have already been raised before, but could not locate a post, apologies if a duplicate. Can the ability to add descriptive (Description) text to the standard 'Request Details' form fields be added. We are not able to use the custom forms using the h_summary and h_description fields as these do not pre-populate when logging requests from email or linked requests. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 20, 2019 Share Posted February 20, 2019 Hi @Martyn Houghton Are you referring to having the ability to add some Info to the top of the Request Details Progressive Capture form so you can provide some instruction to the user? If that is the case, we do have a change in our backlog to add the Info option that you can see on the Attachments Progressive Capture form. Not scheduled yet, but hopefully not too far away from being looked at. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 21, 2019 Author Share Posted February 21, 2019 @James Ainsworth Thats is indeed the option I was referring too. It has been added to the standard Add Attachments node but not the Request Details node. At the moment we have to branch based on if the request is being logged by the Portals, as using a custom form when raising requests via the App form email/linked requests will not inherit the content for the fields. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 21, 2019 Share Posted February 21, 2019 Hi Martyn Yes, we have a change to add the Info option to all the Progressive Capture forms. I'll update this post as it progresses. Link to comment Share on other sites More sharing options...
Steven Cotterell Posted July 30, 2019 Share Posted July 30, 2019 +1 for us please - we have just come across the requirement to add more descriptive info in the panel on the right-hand side for this Progressive Capture node. We wanted to add something like the following as a guidance for the 'Summary' & 'Description' field. Quote Add some guidance notes on Summary – “Please provide a clear and concise incident statement” Add some guidance to Description = “Please provide a detailed description of the incident including the timeline, symptoms, components affected and work to date” 1 Link to comment Share on other sites More sharing options...
HGrigsby Posted September 13, 2019 Share Posted September 13, 2019 + 1 for us as well please Helen Link to comment Share on other sites More sharing options...
Steven Cotterell Posted September 13, 2019 Share Posted September 13, 2019 @HGrigsby, I haven't check yet but this functionality might have been enabled in one of the latest Service Manager releases. CH00153798 - All Service Manager Progressive Capture forms support the ability to provide an 'Info Message' to help you give more context about what or why the form needs to be filled in Link to comment Share on other sites More sharing options...
HGrigsby Posted September 13, 2019 Share Posted September 13, 2019 @Steven Cotterell Thank you, I've got it scheduled to go next week, so that will be handy! Reading the what's new there is also the ability to use snippets in the resolution so it is a really useful release for me. 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 3, 2019 Share Posted October 3, 2019 On 9/13/2019 at 8:39 AM, Steven Cotterell said: I haven't check yet but this functionality might have been enabled in one of the latest Service Manager releases That's correct Steven... We have recently provided an update to all the progressive capture forms to include the Info Message as an option. This was made available in the Service Manager update build 1667 I hope this helps. Regards, James Link to comment Share on other sites More sharing options...
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