Martyn Houghton Posted September 20, 2018 Share Posted September 20, 2018 We noticed that the picture show on the Service Manager Requests cards on a the Board Manager - boards are not updating when the request is re-assigned in Service Manager. Cheers Martyn Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 21, 2018 Share Posted September 21, 2018 Hi @Martyn Houghton i am not able to replicate the issue. I am reassigning using the reassign option on a request action bar and if i drag and drop on the board itself - both ways results in the assignee image updating on the request card on the Board Could you provide some replication steps? Steve Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 21, 2018 Author Share Posted September 21, 2018 @Steven Boardman The order I was doing was assigning to the board using the Board action in the request and then subsequently assigning the request using the assign action on the request. I try replicate and provide some more details. Cheers Martyn Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 21, 2018 Share Posted September 21, 2018 @Martyn Houghton thanks let us know when you have the replication steps and we can take a look Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 21, 2018 Author Share Posted September 21, 2018 @Steven Boardman Screenshot of Card on Board Manage for Linked request, show owner picture and pop out as 1st Tier analyst. Was linked to the Board prior to assigning, but this does not produce a Timeline entry, so next action was to assign. Current Ticket Status. The request reference is IDXIN00071861, if you want to look at it in our system. Cheers Martyn Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 21, 2018 Share Posted September 21, 2018 @Martyn Houghton so i can try and replicate was it adde to the board manually or via the business process option? Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 23, 2018 Author Share Posted September 23, 2018 @Steven Boardman All additions to the board have been manual. We have not amended our BPM to automate this process. Cheers Martyn Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 24, 2018 Share Posted September 24, 2018 @Martyn Houghton thanks for clarifying, try as i might i just can't replicate this issue Is this occurring for all requests or just the one example you mentioned? Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 25, 2018 Author Share Posted September 25, 2018 @Steven Boardman I got a number of examples on the same Board,. This is our first real board we are using under the new Board Manager App. I will create a Test board an see if I can replicate it again. Cheers Martyn Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 25, 2018 Share Posted September 25, 2018 @Martyn Houghton thanks let us know how you get on - @Victor perhaps you can keep an eye on this and see if you can replicate either? Link to comment Share on other sites More sharing options...
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