AlexOnTheHill

Timesheet Questions

By AlexOnTheHill, March 15 in Timesheet Manager

• enhancement request

Response timer triggers

By AlexOnTheHill, February 12 in Service Manager

• response time
• suspend

Hornbill Search Filter: Date

By AlexOnTheHill, March 28 in Service Manager

• enhancement request

Reporting on Workflows assigning to a team

By AlexOnTheHill, March 6 in Reporting

• reporting
• workflow
• (and 1 more)

  Tagged with:

  • reporting
  • workflow
  • teams

Customer/External Portal Interaction Metrics

By AlexOnTheHill, February 9 in Service Manager

• customer portal
• employee portal

Parent Team Deletion - Recommendations?

By AlexOnTheHill, February 1 in System Administration

• organisation
• teams

Reporting on Service Subscribers

By AlexOnTheHill, January 11 in Service Manager

• reporting

SLA targets: use defined working hours to show days

By AlexOnTheHill, December 7, 2023 in Service Manager

• enhancement request

Team Lead Notifications for High Priority Requests

By AlexOnTheHill, November 28, 2023 in Service Manager

• priorities
• workflow
• (and 1 more)

  Tagged with:

  • priorities
  • workflow
  • notifcations

Reporting on users who do not have a division in their organisation

By AlexOnTheHill, March 20, 2023 in Reporting

• organisation

Placing a change request on hold until activity completion

By AlexOnTheHill, July 3, 2023 in Business Process Automation

• business process automation

Email Action - Notify Customers of Linked Requests

By AlexOnTheHill, April 12, 2023 in Service Manager

• enhancement request
• email update

Custom Buttons - Multiple Actions

By AlexOnTheHill, April 17, 2023 in Service Manager

• enhancement request
• custom buttons

Updates to requests with linked requests

By AlexOnTheHill, December 20, 2022 in Service Manager

Request Actions - Set Status/Sub-Status

By AlexOnTheHill, March 29, 2023 in Service Manager

• enhancement request
• status
• (and 1 more)

  Tagged with:

  • enhancement request
  • status
  • substatus

Service Portfolio: Adding Subscribers by Manager

By AlexOnTheHill, March 10, 2023 in Service Manager

• service details
• subscribers

Reporting with the curdate() variable

By AlexOnTheHill, February 22, 2023 in Reporting

• reporting
• variable

Define sub-status after on hold

By AlexOnTheHill, February 20, 2023 in Service Manager

• sub-statuses

Reporting on unused Closure Categories

By AlexOnTheHill, January 27, 2023 in Reporting

• closure categories

Copy Roles From User - Exclude Existing User

By AlexOnTheHill, November 30, 2022 in Service Manager

• enhancement request
• roles

Reporting on Report Recipients

By AlexOnTheHill, January 3, 2023 in Reporting

Closing Activities on Reassigned Requests

By AlexOnTheHill, November 15, 2022 in Service Manager

• activities
• roles

bug? Characters <&> Sent in Email Not Showing Correctly in the Timeline

By AlexOnTheHill, August 21, 2020 in Service Manager

Reporting on requests without a linked asset ID

By AlexOnTheHill, October 17, 2022 in Service Manager

• assets

Intelligent Capture Branch Node - Incorrect Configuration Error when No Match is absent

By AlexOnTheHill, September 22, 2022 in Service Manager

• intelligent capture