Updates to requests with linked requests

[AlexOnTheHill]

Hello,

If a user reports an incident and other incidents are then linked to it, is there a way to notify/email all linked requests when sending an update?

I have taken a look at the wiki but cannot see anything specifically about linked requests and notifications/updates.

Is there a way to do this or would it be an idea for an enhancement?

Apologies if I have missed something

Many thanks

[Llyr]

Hi,

Any update on this? I would also like a way to email all tickets that are linked together, i can update all the tickets at once but no way to notifying the customer of the update.

[Steve Giller]

@AlexOnTheHill @Llyr

Could you clarify for us whether you're talking about using the email action while viewing a Request, using a BPM node to send an email, or both?

[AlexOnTheHill]

I was more specifically looking at using the email action when viewing a request with linked requests. 

Ideally, I would like to send a status update communication to the customer of each linked request,

[Steve Giller]

@AlexOnTheHill Currently this functionality is not provided, but it is something that can be looked at internally.

Could I trouble you to post a separate Enhancement Request for the ability to email all Linked Request from the email Action?
If you could provide clear details of what you'd expect from the functionality and its use case, this would ensure we have a specific focus (on the Email Action rather than "updates") and that Development have a clear understanding of what your requirements are.

It will also allow Community Engagement which is a factor in prioritising these Changes.

 

[AlexOnTheHill]

I've submitted one now: