Define sub-status after on hold

[AlexOnTheHill]

Hello

I have a business process that creates a task and gives it a due date, the request is then put on hold until that date.

Is there a way to change the sub-status when that date arrives?

I have added a node to change the sub-status when the task is completed but I'd like a simple way using the sub-status to flag overdue tasks.

I thought I might see something in the on hold node to define the off hold sub-status but I can't.

Am I missing something here?

[Steve Giller]

Yes, under the Service Configuration for the Request Type:

[AlexOnTheHill]

I thought that was for all catalogue items in that service with the same request type, rather than something specific to the business process.

Would this not mean any request I put on hold would change to this sub-status when the hold expires??

[Steve Giller]

8 minutes ago, AlexOnTheHill said:

Would this not mean any request I put on hold would change to this sub-status when the hold expires?

Yes.

If you want it specific to the BPM then a Suspend -> Wait for Request Off Hold node followed by an Update Request Sub-Status node would work, however you may need to cater for Requests that are taken off hold rather than coming off hold at the "natural" time.