Jump to content

Characters <&> Sent in Email Not Showing Correctly in the Timeline


AlexOnTheHill
 Share

Recommended Posts

Hello,

Would it be possible to look at the following characters which when added to an email aren't correctly visible in the timeline?

Greater than >

Less than <

Ampersand &

Presently, if these characters are included in an email to a user the email shows correctly but the entry in the timeline does not, the characters become &gt; &lt; and &amp; respectively

If these characters are added to the timeline as an update they show correctly, it seems there is something specific about email that is a problem.

Many thanks

  • Like 2
Link to comment
Share on other sites

  • 1 year later...

Hi, I'm fairly new to using Hornbill (from March this year) and have noticed this also happens in our instance. Did anyone come up with a solution or is it just something we need to live with? It's not a major issue, as the OP said, the email the customer gets looks fine, it's just the timeline it happens on. I've noticed also that the same characters show in the timeline when we apply categories/sub-categories, so not solely related to emails in this case. Thanks in advance for any advice/suggestions.

Link to comment
Share on other sites

@JanS2000 the issue reported in this thread with characters < and > not displaying as such in the timeline should have been fixed in SM build 2091 deployed in Dec 2020. Can you please detail on the issue you experience now, perhaps some screenshots? (please remove or obfuscate any sensitive data from screenshots)

Link to comment
Share on other sites

  • 2 weeks later...
  • 1 month later...
On 8/16/2022 at 11:22 AM, JanS2000 said:

image.png.00482995f4f1bb0a6831c166a6fc7cc9.png

image.png.c558429c971b444d9371a3204ce38920.png

Hi @Victor, here are a couple of screenshots from two recent calls where this has occurred. The second image, on the original email it says S&W, but shows in the timeline as the above. 

Hi, this still happens for us, do I need to raise a support call?

Link to comment
Share on other sites

  • 3 weeks later...
On 8/16/2022 at 11:22 AM, JanS2000 said:

image.png.00482995f4f1bb0a6831c166a6fc7cc9.png

image.png.c558429c971b444d9371a3204ce38920.png

Hi @Victor, here are a couple of screenshots from two recent calls where this has occurred. The second image, on the original email it says S&W, but shows in the timeline as the above. 

Hi, this still happens on our instance (we started using Hornbill in March). It's not a major issue but one I'd like to get sorted if possible. Should I raise a support ticket?

Any help or advise greatly appreciated.

Link to comment
Share on other sites

41 minutes ago, JanS2000 said:

Should I raise a support ticket?

@JanS2000 yes, would help keep a better track for where we are with this. We did raise this with development and a support request should bring more attention to this.

  • Like 1
Link to comment
Share on other sites

  • 2 weeks later...

@AlexOnTheHill @Martyn Houghton @HHH @Jeremy development is now working on a fix for this defect. If you like to be notified when the fix is deployed please navigate to our customer success portal in Hornbill Support Service on Published Defects tab. Hit the "Me Too" button on the defect and you will be added as an impacted connection to it. Reference: KE00174669

@JanS2000 for the "category" timeline entry you have posted, have a look in categories configuration, it might be that it has an incorrect delimiter set up there.

  • Like 2
Link to comment
Share on other sites

@JanS2000 yes the &gt; is the formatting for > ... So what I would say you need there is like this (so dash and >)

image.png

 

You can have just the ">" but what you would have had (if it wasn't for the formatting) would have been "->" so, it depends on how you want to separate categories with just ">" or "->"

 

  • Like 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...