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Steven Cotterell

Hornbill Users
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  • Posts

    199

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Topics posted by Steven Cotterell

  1.  

    Help with setting up Microsoft Teams Integration 1 2

    By Steven Cotterell, in Integration Connectors, API & Webhooks

      
    • 25 replies
    • 4,401 views
  2.  

    Bulk modify to 90 Change Request Details Forms 1 2

    By Steven Cotterell, in Service Manager

      
    • 27 replies
    • 3,813 views
  3.  

    Date fields showing as UTC in 'HTTP Request' post to Microsoft Teams

    By Steven Cotterell, in Integration Connectors, API & Webhooks

      
    • 21 replies
    • 3,037 views
  4.  

    Microsoft Key creation

    By Steven Cotterell, in Integration Connectors, API & Webhooks

      
    • 15 replies
    • 2,408 views
  5.  

    Send email notification to customer when customer facing comment added

    By Steven Cotterell, in Service Manager

      
    • 15 replies
    • 2,270 views
  6.  

    Hornbill domains 'down' in South Africa

    By Steven Cotterell, in Service Manager

      
    • 18 replies
    • 1,925 views
  7.  

    Question about licencing

    By Steven Cotterell, in General Non-Product Discussions

      
    • 2 replies
    • 1,556 views
  8.  

    Auto Close after expiry timer not working

    By Steven Cotterell, in Service Manager

      
    • 8 replies
    • 1,492 views
  9.  

    Guest Account (Contacts) Portal Password Setting

    By Steven Cotterell, in System Administration

    • 8 replies
    • 1,385 views
  10.  

    Duplicate data being written to Timeline

    By Steven Cotterell, in Service Manager

      
    • 7 replies
    • 1,343 views
  11.  

    Error in decision node following 'Get Card Info" node

    By Steven Cotterell, in Board Manager

    • 3 replies
    • 1,310 views
  12.  

    Bulk update to Users Profiles - set date/time formats

    By Steven Cotterell, in System Administration

      
    • 5 replies
    • 1,290 views
  13.  

    Post Service Manager update, 'contacts' unable to re-open tickets

    By Steven Cotterell, in Service Manager

    • 8 replies
    • 1,213 views
  14.  

    Incident Resolution SLA Incorrectly showing as Breached

    By Steven Cotterell, in Service Manager

      
    • 6 replies
    • 1,203 views
  15.  

    Unable to see Requests when using Customer Portal search

    By Steven Cotterell, in Service Manager

      
    • 4 replies
    • 1,178 views
  16.  

    Customer Portal Bulletin for ALL users

    By Steven Cotterell, in Service Manager

      
    • 4 replies
    • 1,156 views
  17.  

    Post Service Manager update, our 'Contacts' are unable to re-open requests

    By Steven Cotterell, in Service Manager

      
    • 6 replies
    • 1,062 views
  18.  

    Output variable not available later in BPM

    By Steven Cotterell, in Service Manager

      
    • 5 replies
    • 1,042 views
  19.  

    Info on a recent fix to Service Manager

    By Steven Cotterell, in Service Manager

      
    • 4 replies
    • 1,021 views
  20.  

    Email replies not being added to Request

    By Steven Cotterell, in Service Manager

      
    • 5 replies
    • 1,009 views
  21.  

    Authorisation/Approval by email

    By Steven Cotterell, in Service Manager

      
    • 1 reply
    • 965 views
  22.  

    Email comms to group mailbox as well as contacts email address

    By Steven Cotterell, in Service Manager

      
    • 2 replies
    • 813 views
  23.  

    Timestamp of edit on post is showing in UTC

    By Steven Cotterell, in Service Manager

      
    • 0 replies
    • 739 views
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