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Found 4 results

  1. Hi, We have approx 90 services where we need to modify the default 'Change Request' details form, adding new fields, changing field settings and re-ordering the fields on the form. Thankfully, the forms all need to be the same for all the services (i.e each of the 16 fields are the same for each service), so there must be a way that this can be done without having to manually, one by one, edit the forms. Any ideas please? We really don't want to have to edit every single one (which could lead to human error). Thanks in advance. Steve.
  2. At the moment when you configure a drop down list in the Services 'Details Form' the order is automatically sorted by the Label. It would be good to have the ability to order the items in the drop down list manually as alphabetical is not always the order you want the options to appear in. Is this something that could be consider in the future. Cheers Martyn
  3. Not sure if this is related to the known error advised in https://forums.hornbill.com/index.php?showtopic=8443 but we have a strange issue where we can alter the name of all the custom fields in the detail form except 'Custom Field E' which ignore whatever is entered and always displays the former default label. For example adding the custom field and changing there name to 'New Label A, B, C etc works fine until you get to E. Then when you apply the field gets added but with the default label, ignoring your changes. At first I thought it was down to be used a reserv
  4. We are in the process of updating the Details Form on our Services to make some of the custom fields view able as we will be both using them going forward and also be transferring some data into them as part of the migration using the Request Loader. My understanding was that this customisation is at a per Request Type and Service, but it appears that when you save the customisation it is partially saved across all services. For example when you add customisation to a Service, in this case add CustomA as field called Third Party to the Elections service and apply the changes they then appea
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