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Info on a recent fix to Service Manager


Steven Cotterell
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Hi @Steven Cotterell

Thanks for the post, this fixes an issue for the following scenario...

* You have a response due in 1 hour

* You place the request on hold indefinitely rather than a specific date

* After an hour has elapsed the indicator on the request list would show as red (missed) rather than on-hold/ongoing.

 

Hope that helps, if there is anything else you need let me know.

Regards,

Dave.

 

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