Steven Cotterell Posted September 11, 2019 Share Posted September 11, 2019 Hi, It appears since yesterdays Service Manager update, our external customers (contacts) are unable to click the red "It's still broken" button on either Service Request or Incidents to reopen them. Clicking the button appears to do nothing to the end user, I have tested this with Developer Tools open and am getting the following error in the Console. (In the above SR, I clicked the red button twice, hence two errors) (In the IN above the error is shown after the two cream Violation messages) When clicking on the green "It's working" button, everything works as it should.. I have not made any changes to the BPMs. Can anyone help please as a matter of urgency. Thanks. Link to comment Share on other sites More sharing options...
David Hall Posted September 11, 2019 Share Posted September 11, 2019 Hi @Steven Cotterell Apologies for the issue being caused. We're investigating the issue right now and we'll look to get a solution provided as soon as possible. Kind Regards, Dave 2 Link to comment Share on other sites More sharing options...
HHH Posted September 11, 2019 Share Posted September 11, 2019 We're also affected. I have reported through the success portal 1 Link to comment Share on other sites More sharing options...
Steven Cotterell Posted September 11, 2019 Author Share Posted September 11, 2019 @HHH, thanks so much. Your help is very much appreciated. Link to comment Share on other sites More sharing options...
Steven Cotterell Posted September 11, 2019 Author Share Posted September 11, 2019 @HHH, have you heard anything yet following raising this on the Success Portal? I'm guessing the Hornbill folks might have been a little busy with other things this afternoon. Link to comment Share on other sites More sharing options...
Steven Cotterell Posted September 12, 2019 Author Share Posted September 12, 2019 21 hours ago, David Hall said: Hi @Steven Cotterell Apologies for the issue being caused. We're investigating the issue right now and we'll look to get a solution provided as soon as possible. Kind Regards, Dave Hi @David Hall, Is there any progress on a fix for this issue please? Thanks Steve Link to comment Share on other sites More sharing options...
David Hall Posted September 12, 2019 Share Posted September 12, 2019 Hi @Steven Cotterell Sorry have just seen this post. I'm just posting up now in the announcements of a new update for Service Manager so if you check on your instance shortly you should be able to apply the latest update to correct the issue. Kind Regards, Dave. Link to comment Share on other sites More sharing options...
David Hall Posted September 12, 2019 Share Posted September 12, 2019 @HHH Just FYI as well. Regards, Dave 1 Link to comment Share on other sites More sharing options...
Steven Cotterell Posted September 12, 2019 Author Share Posted September 12, 2019 1 hour ago, David Hall said: Hi @Steven Cotterell Sorry have just seen this post. I'm just posting up now in the announcements of a new update for Service Manager so if you check on your instance shortly you should be able to apply the latest update to correct the issue. Kind Regards, Dave. Thanks @David Hall - I have applied the update and can confirm the issue is resolved for us. Please pass my thanks on to all involved. 1 Link to comment Share on other sites More sharing options...
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