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Steven Cotterell

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Everything posted by Steven Cotterell

  1. Steven Cotterell
    Thanks. Sent you a DM.
  2. Steven Cotterell
    Hi @Steve G, that does work better but I may have found a bug. In the Human Task where I was asking for a date/time to be recorded, I had this tick-box ticked to prefill the variable with the current date/time. If when completing this task they don't change that date/time value, despite having the fix in place you suggested above, the BPM still fails with the same error. If they use the date/time picker to choose a date/time, everything works perfectly. For now I have just un-ticked that tick-box so that the field is blank and they have to use the date/time picker to set a date/time. So essentially the API call does not like the system generated date/value as a seedtime. Any chance this can this be looked into please? Cheers.
  3. Steven Cotterell
    Thanks, we will apply & observe. Much appreciated.
  4. Steven Cotterell
    Thanks @David Hall, We will get the update applied and see if this fixes what we are seeing. It sounds very similar. Will this work for requests that are already raised or only for new requests raised post the update?
  5. Steven Cotterell
    Hi, where can I see more info please on the fix highlighted below? I'm keen to see if this fixes something we are seeing also. Thanks
  6. Steven Cotterell
    Thanks @Steve G, I see what you mean. I thought the variables were stored, associated with the running instance of that request. I have updated the BPM to pull the Task answers. I will see how that works and post an update. Thanks again.
  7. Steven Cotterell
    Morning @Steve G, This is the section of the BPM The seed time is being captured on completion of the 'Start Change Implementation' activity... (see below) and injected here ... It looks similar to what you are doing so confused why this isn't working. Can we chat about this maybe? Cheers.
  8. Steven Cotterell
    Hi @Steve G, We are seeing a problem with this API. When the seed time is set behind current time, we get this error thrown... Is this something you can take a look at please as all the requests which have the seed time set to not the current time are failing. Cheers Steve.
  9. Steven Cotterell
    Thanks @Steve G, much appreciated.
  10. Steven Cotterell
    @Victor, were you able to carve any time out to look into this please? This continues to be an issue for us. If not is there anyone else that can look into this?
  11. Steven Cotterell
    Has anyone else been successful in setting up two-way integration between Hornbill & Remedy? We have a customer who is really keen on making this work (and it would greatly help us too).
  12. Steven Cotterell
    This looks to be almost a 'visual issue' as the version of the BPM indicated as available to Publish is actually the most recent saved version, its just the 'version number' and the 'Updated on' fields are showing incorrect values. Confusing.
  13. Steven Cotterell
    @Keith Stevenson As of 13:20 UK time, they are still having the issue.
  14. Steven Cotterell
    @Victor - Thanks - I did obscure the one screenshot but missed the second one. I have a new screenshot but now cannot edit the entry? Can this be unlocked so I can edit and replace the screenshot? On a side note, do you have any idea why my edited version of the BPM is not available to publish?
  15. Steven Cotterell
    I'm seeing the same issue @Deen. I have just saved & validated a BPM but am unable to publish it as it is not showing as available to Publish. This is the saved version..... however this newly saved version is not there for me to Publish.... Ideas anyone..... ????
  16. Steven Cotterell
    https://www.cloudflarestatus.com/ is showing the following:- I'm guessing it is all in their hands now? Presume there is no way that Hornbill sites can be accessed without using the Cloudflare service?
  17. Steven Cotterell
    Its just been reported that its working fine for one of their customer in Johannesburg. Looks to be an issue isolated to Cape Town.
  18. Steven Cotterell
    The issue is affecting the Anana guys in Cape Town office, also the Service Manager who is still at home in Cape Town and also one of their customers in a completely different location in Cape Town so this seems to be ruling out browser based issues. They are going to get one of their customers in Johannesburg to check also. I connected my VPN to Johannesburg server and I was able to connect ok.
  19. Steven Cotterell
    Checking now. Thanks for what you've done so far.
  20. Steven Cotterell
    @Steven Boardman We only have the Community Support (free support plan). Figured it would be more linked with Cloudflare and a local'ish issue in that part of the world, traffic not being able to maybe resolve to the Hornbill domain successfully? Error is saying to contact Hosting provider, which would be you guys?
  21. Steven Cotterell
    Morning @Steven Boardman, are you able to assist with the above please?
  22. Steven Cotterell
    Can anyone assist please? Our colleagues in Cape Town are are unable to get to the 'live.hornbill.com' or 'community.hornbill.com' or 'customer.hornbill.com' domains. They are getting the following error. and Our South Africa customers cannot log in to the Portal and the Support Team cannot also log in to the 'live.hornbill.com' URL to handle any requests. Any help appreciated. Thanks.
  23. Steven Cotterell
    @Victor, thanks for responding. I will get you some examples. Do you want the logs too? If they are recent enough I'm guessing if you had an API key you could grab the relevant ones yourself. Let me know what you want to do. @Martyn Houghton, thanks for your reply too. Yes, the messages that are not being processed are staying in the Inbox, which kinda indicates some sort of failure, but then the emails go there anyway don't they before being parsed by the Routing Rules? AFAIK, this issue has been there for a long time, at least 6 months, we were just able to manage the few that used to evade the rule, but seeing a lot more now, hence me following up the issue. I can do some tests on attachments.
  24. Steven Cotterell
    Hi, I've spotted something happening in our Instance that I cannot explain. We have this setting enabled in the Service Manager Settings... , however when an email reply is received where the sender is not the 'Customer', the email is not being attached to the Request. Where the sender IS the 'Customer', the email gets attached. If the sender is the 'Customer' but the "To:" field contains our email address AND another/other recipient/s, these emails are also not being attached to the Request (this may be down to the routing rule though - if anyone more knowledgeable on Routing Rules can validate this that would be great). Any help would be greatly appreciated. Thanks
  25. Steven Cotterell
    Hi @Ehsan, We've experienced it today during testing of Service Requests (only seen it so far for this request type) when the team complete a task whilst the request is on-hold - the outcome, when chosen, proceeds to set the status to 'Open' and we got this error "Xmlmc method invocation failed for BPM invocation node 'stage-45048add/flowcode-00d3b0dc': 0200 apps updateReqStatus FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_bpm/updateReqStatus): nodeName: API Call: Clear Request Sub-status; nodeId: f3c2399f-f23a-4177-970c-0b74017039c9; At 184/1: "Uncaught EspMethodCall::invoke: Operation[data::updateRecord] There are no values to update" throw(e); _fc_node_exec_f3c2399f_f23a_4177_970c_0b74017039c9"
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