how to remove a call from all boards at closure

[lee mcdermott]

Hi,

 

I have a automated task in the BPM to remove the call from board when the call is closed. 

It is currently configured as below

 

should the Result reference be filled in with something? Or would this config remove the call from any board?

I want it to remove the call from the breached SLA board if it is on there, obviously not all calls will be on this board.

The original config was showing as config depreciated and needs updating - so I hit the update and saved it. Now it doesnt work and generates the error below.

 

 

but this generates the below error 

 

thanks

lee

 

 

[Jim]

@lee mcdermott you first need to get the card ID using the following settings below and then set that as the 'card ID' opposed to auto

 

 

[lee mcdermott]

also this error seems to generate for new calls that are not even on a board?

 

also even stranger is it at the minute seems to be affecting just some calls and not all calls even some logged and closed today but only for a particular service the call relates to?

 

I do not understand where or why it would be doing this?

 

any ideas?

[lee mcdermott]

@Jim

 

thanks jim, so I need to have get card info as per your screen shot followed by the one I have as above but change the card ID to variable and pick it as it is now available as below - is this correct?

[Steve Giller]

25 minutes ago, lee mcdermott said:

should the Result reference be filled in with something?

This is optional, and is available to ensure that the results have a unique reference, as this node only has an "outcome" it is not required.

[lee mcdermott]

i have this set now and still get an error when closing the call 

 

Does this look correct or am i missing something?

followed by

[Jim]

@lee mcdermott what's the error you get? the only thing I can think is if it's not getting the card ID in the same stage it will fail

[Jim]

I also have remove completely set to true on mine

[lee mcdermott]

@Jim @Steve Giller

 

I gave up in the end and just removed the option in the BPM to remove from the board.

Unfortunately I will just have to go and manually remove closed calls from the relevant board. I just couldn't get it to work.

 

I am trying to set up a new BPM that adds a call to a board and I cannot get that to work either. But I will log a new forum post for that in the hope I can get this one sorted.

 

thanks

 

lee