Berto2002 Posted January 30 Share Posted January 30 I was trying to use a different Email Update template for the emails Customers receive when Requests for certain Services were updated and was having some trouble working it out. In the Service Config I saw "Default (RequestMessage)" but though our Services are configured for this Default, users are being sent a template called "CustomerTimelineUpdateNotification". But then I found the application setting called "guest.app.requests.notification.emailTemplate.customerTimelineUpdate" which seems to be where it's coming from; so what is the "Default (RequestMessage)" used for? So I have two questions: Have we got a UI artefact here with a hardcoded option that need to be altered to say "Default (whatever-you-put-in guest.app.requests.notification.emailTemplate.customerTimelineUpdate)? Is the "Email Template" feature here supposed to be used for the Customer-visible notifications to the Customer or have I got the wrong idea (and which case what is that Email Template used for)? I was looking here but could not find information about the "Email Template": Services Request Configuration - Hornbill Link to comment Share on other sites More sharing options...
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