Hi James,
Thanks for the suggested but unfortunately we already utilise this. We often have a lot of updates between "check points" where we manually update the timeline and it's these updates we'd wish for the Connections to see. It seems strange that they can't when they do receive all the "check point" emails.
Hi Steve.
When we record new tickets we have the option to upload files/images:
We also select an "External Contractor" who the ticket needs to go to:
After the ticket is logged the contractor will then receive a notification email:
But on this email any of the files/images attached to the ticket aren't sent. When speaking with a developer they advised this isn't currently possible and would need to be logged as a Feature Request...
Hope this helped clarify?
For example, to have a bar graph showing how many jobs were created by “Self-service” and “Analyst” per month. Currently you can only do either “Self-service” per month, or “Analyst” per month, on separate graphs but not together on one.
Currently you can only select a specific year, not a rolling time period. This means at the start of each year (Jan/Feb/March) I can’t see data from last year (2022) as well as the current months (in 2023).