Salma Sarwar Posted February 16, 2023 Posted February 16, 2023 Hi Would it be possible to allow the text that is entered in the box below to be formatted. e.g if the analyst wanted to make some text bold or in a different colour. It is currently getting put in to a template and sent to the customer. Thank you for your help. Kind Regards, Salma
Steve Giller Posted February 16, 2023 Posted February 16, 2023 From that image it's very hard to tell what I'm looking at. If that it the email action on a Request, then I would suggest reviewing the app.email.request.operation.composerType setting. Message Text will appear as in the image above. Template Editor will give a Rich Text editor. Analyst Setting will allow the Analyst to switch between the two options.
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