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Text Editor

Salma Sarwar

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Would it be possible to allow the text that is entered in the box below to be formatted. e.g if the analyst wanted to make some text bold or in a different colour.  It is currently getting put in to a template and sent to the customer.




Thank you for your help.



Kind Regards,




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From that image it's very hard to tell what I'm looking at.

If that it the email action on a Request, then I would suggest reviewing the app.email.request.operation.composerType setting.

  • Message Text will appear as in the image above.
  • Template Editor will give a Rich Text editor.
  • Analyst Setting will allow the Analyst to switch between the two options.
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