Text Editor

[Salma Sarwar]

Hi 

 

Would it be possible to allow the text that is entered in the box below to be formatted. e.g if the analyst wanted to make some text bold or in a different colour.  It is currently getting put in to a template and sent to the customer.

 

 

Thank you for your help.

 

 

Kind Regards,

 

Salma

 

[Steve Giller]

From that image it's very hard to tell what I'm looking at.

If that it the email action on a Request, then I would suggest reviewing the app.email.request.operation.composerType setting.

• Message Text will appear as in the image above.
• Template Editor will give a Rich Text editor.
• Analyst Setting will allow the Analyst to switch between the two options.