Jump to content

Fix by Date - not updating

Salma Sarwar

Recommended Posts



I was wondering whether anyone can help with this. In our BPM we have a node that updates the priority from priority unassigned, however this is not reflected in the fixbydate please see below:

It seems to be doing this in the wrong order even though in the BPM it is correct please see below: Priority P4 for some reason is being set before the Priority unassigned is changing to P4.


Kind Regards,







Link to comment
Share on other sites

How could I manually get the new target resolution time so that I could give the customer a more meaningful update. I guess if I do this in the node that is setting the priority I would avoid the situation above. Thank you.


The update that I would like is:

The priority has been set to P4.

The target resolution time is : 27-02-2023 11:42

Thank you.


Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...