Adrian Simpkins Posted October 26, 2021 Share Posted October 26, 2021 Hi All, for the last 40 minutes or so I have started receiving Windows desktop notifications on every email action in the mailboxes/requests? As an example I have a request where the customer has responded, and the system has auto attached it to the request as expected, but I got a desktop notification for this? I am not a member of the team working the request, and i have not been added as a Member to view the request, but I got a notification when the email was attached to the request? Is anyone else seeing this? NB I have turned off the notifications in my profile and this seems to stop the spam, however once turned back on it starts again? No one else in my teams is seeing this issue, just appears to be me? Many thanks Link to comment Share on other sites More sharing options...
Steve Giller Posted October 26, 2021 Share Posted October 26, 2021 @Adrian Simpkins Are these specifically for email updates to Requests, or for emails being received by an Inbox? These can be generated from different areas so identifying where the notification is generated is the first step. Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted October 26, 2021 Author Share Posted October 26, 2021 Hi Steve, it appears to be notifications on all sorts of email activity in requests - i have a constant stream of notifications relating to all sorts of emails. I have turned off email notifications in my Profile but these notifications are still appearing in my Desktop pop up window). The below screen shot shows the desktop notifications - just to confirm I am seeing no notifications against these in Service Manager itself: Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted October 27, 2021 Author Share Posted October 27, 2021 Hi Steve, Just a quick update - these notifications were occurring when I first signed on this morning just after 6am, however, they have now since stopped. I am still unsure why they started, and unsure why they stopped, Many thanks Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted November 22, 2021 Author Share Posted November 22, 2021 Just an update to this issue - i had this same issue occur one day last week. Again I was receiving strange notifications on requests that I have no involvement with. Then the issue just stopped again Many thanks Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted December 9, 2021 Author Share Posted December 9, 2021 Hi All, I am seeing this issue again today - just wanted to highlight this as its random and wierd Many thanks Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted August 25, 2022 Author Share Posted August 25, 2022 Hi All I am seeing this issue again today - currently getting random notifications for emails hitting the inbox, along with request notifications that I have no involvement in. I have restarted the laptop but I am still getting spammed with notifications that I would not normally see? screen shot below shows the desktop notifications, and I have checked the top request and I have no involvement / not a member / nothing in BPM. Any ideas? Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted August 25, 2022 Author Share Posted August 25, 2022 Just a quick update to confirm I have all desktop notifications turned off, but I am still getting notifications constantly @Steve Giller HI Steve should I raise this as a support ticket? Many thanks Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted December 13, 2022 Author Share Posted December 13, 2022 Hi All, I am seeing this issue again today after a few restarts of my laptop - I am getting random notifications on requests that I would not expect to get. This happens on occasions and then seems to stop but I am unsure why it happens? Many thanks Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted December 14, 2022 Author Share Posted December 14, 2022 Just a quick update to confirm I am still seeing this issue, and my laptop is pinging like a disco ! If there is anyway to stop these notifications my ears would be most grateful Link to comment Share on other sites More sharing options...
JanS2000 Posted January 11, 2023 Share Posted January 11, 2023 I'm having the opposite problem in that I've stopped receiving notifications for calls I'm the owner of, but still get notifications for calls I'm following or are a member of. Mine just seems to have stopped this week, it was working okay really, apart from the email notifications which don't work and I've already got a support ticket logged for that. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted January 11, 2023 Author Share Posted January 11, 2023 Hi Jan - the unexpected desktop notifications have now finally stopped so I am no longer getting bombarded with notifications every second so that is good However these were just notifications on my Windows desktop, and i have not noted any issues with notifications within the system but will keep an eye on those to make sure we are not seeing anything similar in our instance Many thanks 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 15, 2023 Author Share Posted February 15, 2023 Hi All Just an update - noted these unexpected notifications have resumed again today so starting to get a notification on all emails from the inbox? Many thanks Link to comment Share on other sites More sharing options...
Steve Giller Posted February 15, 2023 Share Posted February 15, 2023 I can see these are Edge notifications - do you see the same if you switch to a different Browser, e.g. Chrome/Firefox? 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 15, 2023 Author Share Posted February 15, 2023 Hi Steve Due to internal issues we are not allowed Chrome or Firefox in our network, so I only have IE and Edge available - of course IE is now defunct, so unable to check in any other browser I am afraid. (I could potentially get Chrome but it would involve some drawn out paperwork to justify its use!) However, it appears the issue has stopped again. Its a really random issue as you can see from the above timeline that just appears every now and then - the worst one was where I had a 2 day period where it sent me a notification for everything in the inbox ! If it happens again I will post back here again Many thanks Link to comment Share on other sites More sharing options...
Steve Giller Posted February 15, 2023 Share Posted February 15, 2023 This would just be to help indicate if it's likely to be a Hornbill issue or a browser one, so paperwork may be overkill, but testing on IE if it happens again may give an indication. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 15, 2023 Author Share Posted February 15, 2023 If / when it starts up again I will change over to IE to see if the issue occurs there as well - thank you the comments Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 16, 2023 Author Share Posted February 16, 2023 Hi Steve - came in this morning and the notifications were occurring again in Edge, so I moved over to IE and the notifications seemed to stop, then went back into Edge and getting some further notifications again against the emails in the shared mailbox. Link to comment Share on other sites More sharing options...
Steve Giller Posted February 16, 2023 Share Posted February 16, 2023 Presuming they didn't stop because they're not turned on in IE (which is possible) then this does suggest it could be an Edge problem rather than a Hornbill one, I'm afraid. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 16, 2023 Author Share Posted February 16, 2023 Oh gawd, that's never going to go well then, as getting decent Edge support is like finding rocking horse poo I will just see if I can live with it I guess Many thanks as always Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now