Berto2002 Posted February 20 Share Posted February 20 We are intended to use the tool for Casework enquiries from Councillors to officers in the Local Authority. The Councillor working group has asked for a DIGEST EMAIL feature; rather than being notified of each update on a ticket, to have one email a week with the latest status of each showing those which need review. I don't think this exists at present? Maybe this is an enhancement suggestion. Or has anyone managed to replicate this kind of feature using clever scheduled reports that spit out a different list of tickets per user or something? Thanks for any insights or ideas or support of this idea. Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now