Remove attachments in the BPM

[Jeremy]

can I request or ask for the ability to remove attachments from a request via the BPM please?

We have some processes where customers upload a document but at the end of the process we want to automatically remove the attachment(s) as we no longer need the information to be stored.

For our instance we would like to just delete all attachments in a request.

[James Ainsworth]

Hi @Jeremy

I believe that the development team has been working on this.  There is a chance that it might be included as part of the next Service Manager update.  I'll try to find out more, but do keep an eye on the release notes for it.

[HHH]

@James AinsworthI saw that this is in place and like it, however I would like to add an enhancement to the functionality by allowing a max size (in bytes) to be set, attachments smaller than indicated size would then be removed.
The idea would be to automatically remove as many as possible of the little signature images in incoming emails.