h_custom_a variable not working

[SJEaton]

Hi

I logged in to do some final run throughs of my progressive captures and workflows today before we go live this week and for some reason the h_custom_a variables have stopped working in the emails for my 3 x My HR Admin workflows.  I haven't touched the PC/workflows on these for a while and all looks ok in the set up so no idea why they have stopped working.  They work ok on my recruitment workflows.   I attach some screen shots for the HR Admin query one so you can see what I have in the Template Email, PC and what actually generates.  Any help would be appreciated.   

Sam  

 

[Victor]

@SJEaton we have an outstanding defect whereby mapping static checkbox/dropdown to custom fields is not working...

in the progressive captures where mapping to custom fields IS working, you have the same setup?

 

i would try to create a dynamic list and use that in the filed.. instead of static...

[SJEaton]

oh no!  When will the defect be fixed do you think?  I may have quite a few other static drop downs in other workflows so it would mean a lot of changing at this late stage before go live.

[Steven Boardman]

@SJEaton

The issue has been addressed and will be fixed with our next Service Manager update which is scheduled for later this week.  The build is going through it's release cycle on test, beta platforms before pushing to live but if everything goes as expected then it should be Thursday. 

Steve

[SJEaton]

OK thanks Steve.  I've now changed the static drop downs to dynamic drop downs as Victor suggested so that they work from our go live date of tomorrow.

 

Sam

[Victor]

@SJEaton the fix for this issue is available in latest SM update