Print icon does not work on some calls?

[lee mcdermott]

Hi,

is this a known issues by any chance or has anyone experienced it?

Basically some calls when selecting the print icon does not do anything for all analysts, but other calls it works fine on?

Any ideas

 

thanks

lee

[Martyn Houghton]

@lee mcdermott

We are aware of an issue with the Print Button on historic incidents loaded in to Hornbill from Support Works, which I believe the fix for is in the next release of Service Manager.

Cheers

Martyn

[lee mcdermott]

@Martyn Houghton

 

Ah right ok. These are not calls that have been imported though just normal calls we have raised?

[Victor]

@lee mcdermott is just a coincidence that for @Martyn Houghton the print button is not working on imported requests. The cause of the issue is located in the timeline entries... As Martyn advised, it will all be working in the next update

[lee mcdermott]

@Victor

 

ok thanks victor

[Victor]

@lee mcdermott @Martyn Houghton the fix for this issue is available in latest SM update.