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Found 6 results

  1. @Steve G @Victor Can I clarify which value related to the Logging and Closure category is to be entered into the 'CategoryMapping' and 'ResolutionCategoryMapping' sections. In the example json files it mentions ID for the former and Code latter, but neither have an actual example value. }, "CategoryMapping": { "External Category": "Service Manager Category ID" }, "ResolutionCategoryMapping": { "External Resolution Profile Code": "Service Manager Resolution Profile Code" }, At the moment I have tried the code as copied from the admin screen with the - delimiter and also the key value from the same screen but to no avail. Cheers Martyn
  2. With the recent addition of Snippets for Resolutions which is a great help, could we raise an enhancement request to be able to optional link a Closure Category to the resolution snippet. Thereby when choosing the snippet the Closure Category in the Resolution Action dialog is also populated. Cheers Martyn
  3. I am attempting to use the Update Request > Closure Category with the Variable option, but even though I am inject the variable exactly as the code is shown in the Data>Profile the category is not updated. I have set the node to do a system and manual timeline update to help debug the issue, but nothing appears, so it look like the node is just not doing anything. Code shown in mandatory field from the Human Task outcome (Yellow) and timeline entry should be between Outcome and Email entries. Closure category present Can you please advise why the node is not working or even failing. Cheers Martyn
  4. Related to be earlier post about being able to pre-fill resolution information on a request (link below), I am attempting to workaround this whilst it is considered. However I have hit the issue that the current 'Update Request > Closure Category' is hard coded. To avoid having to create a sting of decision nodes, can the the Closure Category' node be update to allow the injection of a variable for the closure category, either/or both the Raw Value (Code) or Textual value. Cheers Martyn
  5. Guest

    Update closure category

    Hi I have setup the BPM to automatically update the closure category but it is not working (see attached) Please can you help me Sonali
  6. Is it possible to make the closure category a view able column in views?
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