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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,516 topics in this forum

  1. email icon greyed out

    By lee mcdermott,
    • 1 reply
    • 332 views

  2. Catalog Items not forced in Service List

    By Kelvin,   
    • 2 replies
    • 288 views

  3. Minor enhancement: Authorisation status of change requests permanently visible in information box

    By Berto2002,
    • 2 replies
    • 392 views

  4. External email attachments

    By LorraineS,
    • 2 replies
    • 360 views

  5. Missing Known Errors BPM Node - Show Workaround

    By Martyn Houghton,   
    • 0 replies
    • 409 views

  6. Reporting - Errors

    By Met,
    • 1 reply
    • 320 views

  7. Created / logged by "username"

    By Smurfy,
    • 4 replies
    • 308 views

  8. Services missing from Linked Services Tab

    By Ann-MarieHolloway,
    • 3 replies
    • 292 views

  9. Searching for tickets in a BP workflow

    By Met,
    • 1 reply
    • 308 views

  10. Report Outputs Labels wrong way around

    By lee mcdermott,
    • 1 reply
    • 248 views

  11. Adding and editing the Substate Field for Assets

    By FUTSALCOACH,
    • 2 replies
    • 339 views

  12. Emailing Routing Rule - Launch Auto Task - passing in email details and match request information

    By Martyn Houghton,   
    • 0 replies
    • 247 views

  13. Custom Fields limited to 255 chars: can they accept carriage return?

    By Berto2002,
    • 3 replies
    • 426 views

  14. ProCap2 overrides

    By Alisha,
    • 5 replies
    • 416 views

  15. New Admin Tool - Request Subs-statuses - Changing Request Type

    By Martyn Houghton,   
    • 6 replies
    • 373 views

  16. Most efficient way to categorise?

    By Sam P,
    • 3 replies
    • 389 views

  17. Using manager email in an external authorisation

    By HGrigsby,
    • 12 replies
    • 509 views

  18. Full User able to reopen a request under another Domain / Division

    By Adrian Simpkins,   
    • 2 replies
    • 356 views

  19. Export of ICs and BPMs

    By Stephen.whittle,
    • 2 replies
    • 391 views

  20. Attachments - Sorting, Filter and Search

    By Guest Paul Alexander,   
    • 1 reply
    • 297 views

  21. Slideshow displaying dashboards/widgets less than full width in new Admin UI

    By Luke,
    • 4 replies
    • 364 views

  22. Error: "There was a problem in saving the extra details"; IC fields not showing in Details form

    By Berto2002,
    • 2 replies
    • 299 views

  23. IMPORTANT! Refactored Intelligent Capture to be enabled on Tuesday 12th April

    By Guest Ehsan,
    • 11 replies
    • 444 views

  24. Service Manager - BPM Tasks - "Single line text field" showing as "Initializing... undefined"

    By JamieMews,   
    • 12 replies
    • 562 views

  25. Multiple Words Search in My Services Portal in Hornbill

    By Adam Toms,
    • 2 replies
    • 767 views
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