AlexOnTheHill

Summary over 250 characters prevents summary or description from populating in the call details

By AlexOnTheHill, February 1, 2021 in Service Manager

bug? Characters <&> Sent in Email Not Showing Correctly in the Timeline

By AlexOnTheHill, August 21, 2020 in Service Manager

Closing Activities on Reassigned Requests

By AlexOnTheHill, November 15, 2022 in Service Manager

• activities
• roles

Is it possible to disable the Harry Hornbill icon which covers the portal login buttons?

By AlexOnTheHill, May 5, 2021 in Service Manager

Response timer triggers

By AlexOnTheHill, February 12 in Service Manager

• response time
• suspend

bug? Unable to add a team to a filter without membership

By AlexOnTheHill, August 27, 2020 in Service Manager

External Frame Widget Size Control

By AlexOnTheHill, November 19, 2020 in Employee Portal

• enhancement request

Requests - Email Notification to Team Mailbox

By AlexOnTheHill, September 8, 2022 in Service Manager

• notifications

Reporting on users who do not have a division in their organisation

By AlexOnTheHill, March 20, 2023 in Reporting

• organisation

Timesheet Questions

By AlexOnTheHill, March 15 in Timesheet Manager

• enhancement request

Shared Instance User List Filter by Domain

By AlexOnTheHill, January 20, 2021 in Service Manager

• enhancement request

Regex test error message does not apply markup

By AlexOnTheHill, June 24, 2021 in Service Manager

• bug? enhancement request

Reporting on unused Closure Categories

By AlexOnTheHill, January 27, 2023 in Reporting

• closure categories

enhancement request Retain Hyperlinks for Solutions in Resolultion

By AlexOnTheHill, August 13, 2020 in Service Manager

BPM branch decided on User Organisation membership

By AlexOnTheHill, June 23, 2021 in Service Manager

• bpm
• business process

Hornbill Request Search Results: Sort/Filter

By AlexOnTheHill, June 29, 2021 in Service Manager

• enhancement request

Progressive Capture - Label prominence

By AlexOnTheHill, August 25, 2021 in Service Manager

• progresive capture
• labels
• (and 1 more)

  Tagged with:

  • progresive capture
  • labels
  • enhancement request

Bulk Report Owner Update

By AlexOnTheHill, August 3, 2021 in Service Manager

• enhancement request
• feature request
• (and 1 more)

  Tagged with:

  • enhancement request
  • feature request
  • reports

Compatibility with software for people with visual impairment

By AlexOnTheHill, November 11, 2021 in Collaboration

• accessibility

Updates to requests with linked requests

By AlexOnTheHill, December 20, 2022 in Service Manager

Team Lead Notifications for High Priority Requests

By AlexOnTheHill, November 28, 2023 in Service Manager

• priorities
• workflow
• (and 1 more)

  Tagged with:

  • priorities
  • workflow
  • notifcations

First Time Fix Implementation

By AlexOnTheHill, December 3, 2021 in Service Manager

• first time fix
• button

Copy Roles From User - Exclude Existing User

By AlexOnTheHill, November 30, 2022 in Service Manager

• enhancement request
• roles

Reporting with the curdate() variable

By AlexOnTheHill, February 22, 2023 in Reporting

• reporting
• variable

Request list column addition - Linked Request

By AlexOnTheHill, January 15, 2021 in Service Manager

• enhancement request