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Retain Hyperlinks for Solutions in Resolultion


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When using FAQs and accept them as the solution it does not populate the timeline or add the any links within the FAQs to the resolution.

I understand that the resolution is plain text, is there any way to change the type of text in a resolution to allow the link to be included?

Many thanks


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Hi Alex,

Thanks for your post.  

We do have an existing change in our backlog to do just this and other options for resolution.  I'll add you and this post to the change so that you can be informed when this is being worked on.  Currently it isn't scheduled, but we regularly review our backlog.



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