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On the portal customers can accept or reject resolution using two buttons “It's working” or “it's still broken” I would like to change the wording but I cannot see where this can be altered, can someone point me where this is configured. Thanks Jon
We have just implemented using the 'New' status setting in our BPM to highlight requests to our analyst which have been newly assigned to them, which is working well. However this has identified a bug in the request list screen in that the 'Pause' button does not display if the status of the request is set to 'New'. You can still put the request on hold via the BPM but you are not able to manually put a request on hold when it has a status of 'New'. The 'Pause' button then returns once the status has been changed back to Open or On Hold etc. Can this be looked as please. Cheers Martyn