Jump to content

Is there a way to undo a ticket cancellation?


Daniella R. Goral
 Share

Recommended Posts

Hi Daniella,

You could create an Auto Task that updates the status of a ticket and run this using a Custom Button.  However, cancelling a request will cancel the running BPM and any active tasks.   So, you may be able to make the ticket active again, but you would have to manage the remainder of the process manually.  Let me know if you need some help with the Custom Buttons and Auto Tasks.

  • Thanks 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...