Is there a way to undo a ticket cancellation?

[Daniella R. Goral]

I have the role to cancel tickets, which is meant to be used only to cancel our test tickets. 

If there would be a ticket mistakenly cancelled, which was meant to be live, how would I undo the cancellation? Is that a possibility?

[James Ainsworth]

Hi Daniella,

You could create an Auto Task that updates the status of a ticket and run this using a Custom Button.  However, cancelling a request will cancel the running BPM and any active tasks.   So, you may be able to make the ticket active again, but you would have to manage the remainder of the process manually.  Let me know if you need some help with the Custom Buttons and Auto Tasks.