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Paul Morrow

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Paul Morrow last won the day on July 19 2018

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About Paul Morrow

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  1. Found the post elsewhere...ignore this....
  2. I'm having the same issue this morning after just updating. Is this an ongoing issue?
  3. Cheers Conor Success at last. Paul
  4. Hi Conor Log Incident Node is set to all its Auto defaults, "Automatically pick up the value" the whole way down. The checkpoint gets marked. I've tweak something somewahere and now get an error "Stage Checklist validation failed" Cheers Paul
  5. Been trying to setup Business process where a decision is made on the ticket type that has been raised. If SR the process carries on, if IN it should Log New Incident. I get no errors but a new Incident with all the details copied to it never ever gets created. What am I missing?
  6. We have a selection of users, not all, that we are unable to update or delete the site information on their profile. Not sure how we manage to accomplish this but any ideas on how we step back or clear the error?
  7. We have a need to refresh and assign assets correctly to users as the data has not been updated appropriatley over a long period. Is there a quick way to bulk remove an asset so we can import and start fresh again? i.e., Computer Sytems>Desktops.
  8. We are moving our MX record to point to Exchange online in the next few days. Is the a how to guide for outbound and shared mailbox setup that could be had. Can't find anything on wiki page.
  9. That all the info I needed. Many thanks James.
  10. We are in the process of moving from on prem Lotus Notes to Azure Exchange. Can anyone confirm if Hornbill Email Outbound Email Routing and Shared Mailbox connections requires us to have a servicedesk user mailbox (licenced) or a shared group mailbox? Cheers Folks Paul
  11. AHAH!.... tried a few different browsers. This work in Firefox fine but not IE 11.
  12. @Victor Any notion where the problem is for the issue? 'Between chair and keyboard' is not the response before you even think it
  13. Hi Armando Tried the steps as laid out but still no change. Cheers Paul
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