Customer Information not passing through to linked call

[stevebissex]

Hi

 

I have a Service Request workflow, which creates a Linked Incident, but the information regarding Customer and Response time is not passing through to the linked call - see pics

I have tried - leaving Copy Customer to Auto or changing it to manual or using the variable but still the information is not passed through to the call that it created

 

this happens on both linked Service Requests and Linked Incidents

any suggestions would be helpful

 

Steve Bissex

 

 

 

Edited November 16, 2021 by stevebissex
add a screenshot