James Gallally
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Posts
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Last visited
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Days Won
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Profiles
Forums
Enhancement Requests
Topics posted by James Gallally
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- 1 reply
- 185 views
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- 0 replies
- 548 views
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- 4 replies
- 760 views
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Trying to get a BPM decision node to query incident logged time
By James Gallally, in Service Manager
- 5 replies
- 826 views
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- 2 replies
- 702 views
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- 4 replies
- 736 views
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Trying to keep an incident at wait for request update/execution count question
By James Gallally, in Business Process Automation
- 6 replies
- 1,198 views
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BPM decision tree taking different actions depending on Portal or Service Desk logging
By James Gallally, in Service Manager
- bmp workflow
- decision
- (and 1 more)
- 11 replies
- 1,202 views
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Emailing customers who are not connections but have linked incidents
By James Gallally, in Service Manager
- 6 replies
- 1,258 views
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- 4 replies
- 804 views
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Email routing rules to filter out/ignore out of office responses
By James Gallally, in Service Manager
- 2 replies
- 752 views
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- 2 replies
- 630 views
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Issue saving additional fields within Ticket Description text box within incidents
By James Gallally, in Service Manager
- 0 replies
- 540 views
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- 5 replies
- 863 views
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how to log an incident via email from a user who has multiple email domains
By James Gallally, in System Administration
- 3 replies
- 897 views
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Changing default email address for Direct Outbound emails
By James Gallally, in System Administration
- 1 reply
- 751 views
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- 3 replies
- 935 views
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business process Business Process - trying to use decision node against incident summary/title
By James Gallally, in Service Manager
- 6 replies
- 962 views
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- 5 replies
- 896 views
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Updates to incident via email automatically set to Team and not Customer view
By James Gallally, in Service Manager
- 2 replies
- 653 views
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Adding new connections during incident creation process
By James Gallally, in Business Process Automation
- 2 replies
- 999 views
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- 5 replies
- 956 views
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- 2 replies
- 1,118 views
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Unable to add connections during self service ticket creation process flow
By James Gallally, in Service Manager
- 4 replies
- 1,020 views
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- 4 replies
- 1,105 views