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Emailing customers who are not connections but have linked incidents

James Gallally

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@James Gallally @HGrigsby whilst there isn't an option to email the customers of linked requests, there is an option available via the update linked requests which may go some of the way.

If you add an update to a parent request, and choose to apply the update to the linked requests, the customers of the linked requests can receive an email letting them know their request has been updated, and a link to see what the update is. 

You will need to enable the following setting on the services the requests are logged against for the request customers to get the email notification.



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