Control over snippets

[James Gallally]

Hello,

I hope I have posted this in the correct place. I have been asked if there is any controls around snippets - i.e. restricting who can create them, and if the use of them can be restricted?

Thanks

James

[Adrian Simpkins]

Hi James,

 

I believe that Snippets are offered out to all full Users of the system, and from viewing the Role profile for Incident and Service Request I could not see anything within the Role relating to Snippets (I though perhaps you could make a custom role without the Snippets functionality). I can only presume the Snippet function is built into one of the Roles within a Role profile - perhaps someone else may have a solution

Many thanks

Adrian

[Steve Giller]

Use of snippets can be restricted to a limited degree - they can be made available for Email and/or Resolution, and shared with the Creator only, one or more Teams, or one or more Services.
 

[James Gallally]

Thanks @Steve Giller,

I assumed this was the case but just wanted to check i wasn't missing a setting else where.

Thanks