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Posted

Hi,

I have been asked to rename "Analyst" to "Technician" when looking at a request.

I've started the translate mode, but when I try an rename it (it lets me do it within the popup):

image.png.8afa4795f3fe51daa096e3d604e08564.png

 

But when I click OK I get the following error:

image.png.67b5b651be9d9578b908e61601f654e9.png

I've tried editing it in the languages section of admin but that seems to make no difference:

image.thumb.png.810f37aec43f239096bdccf972e7f3e5.png

 

Anyone able to advise me what I am missing?

Thanks

James

Posted

Hi James,

I have replicated your translation issue and reported it back to the development team.

The translation that you looked at from within the Admin tool has a different name as it starts with user.view.asset.user...  It's possible that this is the correct key but it doesn't match what is in that form, resulting in the error.

To help with translations, you can search on the term Analyst  in the translation section in the Admin Tool.  This should help you find some of the other places where this is used.

image.png  

 

 

  • 3 weeks later...
Posted

Hi James,

The fix will be with you once Service Manager is on build 2010 or newer.  I have confirmed that this is working in our Beta environment and I'm expecting this build to be available in the Live environment next week.

Regards,

James

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