James Gallally Posted August 7, 2020 Posted August 7, 2020 Hi, I have been asked to rename "Analyst" to "Technician" when looking at a request. I've started the translate mode, but when I try an rename it (it lets me do it within the popup): But when I click OK I get the following error: I've tried editing it in the languages section of admin but that seems to make no difference: Anyone able to advise me what I am missing? Thanks James
James Ainsworth Posted August 7, 2020 Posted August 7, 2020 Hi James, I have replicated your translation issue and reported it back to the development team. The translation that you looked at from within the Admin tool has a different name as it starts with user.view.asset.user... It's possible that this is the correct key but it doesn't match what is in that form, resulting in the error. To help with translations, you can search on the term Analyst in the translation section in the Admin Tool. This should help you find some of the other places where this is used.
James Ainsworth Posted August 11, 2020 Posted August 11, 2020 Hi James, We found the issue. The fix should be with you within the next 2 weeks. Once the fix is in place you will be able to translate through the UI. Regards, James
James Gallally Posted August 13, 2020 Author Posted August 13, 2020 Thanks for the update @James Ainsworth
James Gallally Posted September 2, 2020 Author Posted September 2, 2020 Hi @James Ainsworth, has this fix been applied? I am still not able to change these fields. Thanks James
James Ainsworth Posted September 2, 2020 Posted September 2, 2020 Hi James, The fix will be with you once Service Manager is on build 2010 or newer. I have confirmed that this is working in our Beta environment and I'm expecting this build to be available in the Live environment next week. Regards, James
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