Assigning activities to owners

[James Gallally]

Good afternoon,

 

We are using activity templates to create set check-lists for some incidents, and am having issues with people not having access to said activities. Our manager and team leaders are going in and adding activities to incidents, but by default it is automatically assigning the activity to them and not the owner of the incident.

I have checked, and when the new activity is assigned, you can assign the owner here but by default the option is hidden and has to be enabled under advanced options (people forget to check/set).

Can I either set it so that the owner is automatically taken from the incident that the activity is assigned to or can I set it so that the owner option is automatically displayed by default when the activity is assigned?

 

Thanks

James