Adrian Simpkins

Data preview in Reporting just whirling and nothing displayed

By Adrian Simpkins, July 1, 2022 in Reporting

Deleting email templates

By Adrian Simpkins, June 28, 2022 in System Administration

• admin
• templates
• (and 1 more)

  Tagged with:

  • admin
  • templates
  • emails

Custom roles for Service Manager appear under Platform in the offered list, rather than under Service Manager

By Adrian Simpkins, June 27, 2022 in System Administration

Request placed on hold Team facing but when comes off hold this is customer facing

By Adrian Simpkins, June 27, 2022 in Service Manager

Intelligent capture - what is new ?

By Adrian Simpkins, June 27, 2022 in Progressive Capture

• intelligent capture

Customer portal profile page - any enhancements coming?

By Adrian Simpkins, June 17, 2022 in Employee Portal

• customer portal
• profile

Issue with date format being captured in portal requests

By Adrian Simpkins, June 16, 2022 in Employee Portal

Remove the ability to amend questions for the Service Request Full Access role

By Adrian Simpkins, June 9, 2022 in Service Manager

New items entered onto existing board missing status?

By Adrian Simpkins, June 8, 2022 in Board Manager

Anyway to change the captured data inserted into a BPM node for Azure automation?

By Adrian Simpkins, June 6, 2022 in Integration Connectors, API & Webhooks

Any way a customer can update custom fields in a request after it is raised in the portal?

By Adrian Simpkins, May 26, 2022 in Employee Portal

• how to
• update request
• (and 1 more)

  Tagged with:

  • how to
  • update request
  • custom field

Requests not updating 'live' ?

By Adrian Simpkins, May 25, 2022 in Service Manager

Contracts Basic Details tab Status field - anyway to add values to the offered list from Suppliers > Status ?

By Adrian Simpkins, May 22, 2022 in Supplier Manager

• enhancement
• supplier manager
• (and 1 more)

  Tagged with:

  • enhancement
  • supplier manager
  • contracts

Errors when uploading a document

By Adrian Simpkins, May 18, 2022 in Supplier Manager

Snippets in the multi Request Action button

By Adrian Simpkins, May 18, 2022 in Service Manager

• enhancement

Customer connected to 2 requests but not showing in My Requests

By Adrian Simpkins, May 17, 2022 in Employee Portal

Adding another member of staff to our support setup

By Adrian Simpkins, May 10, 2022 in General Non-Product Discussions

Error on completion task comments

By Adrian Simpkins, May 9, 2022 in Service Manager

On hold configuration - where do we set Reason Required ?

By Adrian Simpkins, May 9, 2022 in Service Manager

Full User able to reopen a request under another Domain / Division

By Adrian Simpkins, May 6, 2022 in Service Manager

• employee portal
• reopening call
• (and 1 more)

  Tagged with:

  • employee portal
  • reopening call
  • role

Best way to display Images in the employee portal

By Adrian Simpkins, May 5, 2022 in Employee Portal

• employee portal
• images

Unable to see the current IC running against a Service in the Service Portfolio

By Adrian Simpkins, May 5, 2022 in Service Manager

Can we have the most recent amended listed here as well as the most recently created?

By Adrian Simpkins, April 28, 2022 in Business Process Automation

• enhancement

Unable to logon to system and unable to raise a support ticket 1 2 3 4

By Adrian Simpkins, April 27, 2022 in Service Manager

Unable to update the Email recipients in schedule in reports

By Adrian Simpkins, April 26, 2022 in System Administration