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Found 4 results

  1. When configuring SLA response and resolution targets and expiry times on certain BP nodes you might find the target being set differently than possibly expected. This is because a common oversight as these timers needs to be expressed in SLC (Service Level Calendar) times or working hours or business hours (which are usually X hours/day) rather than calendar time (which is 24 hrs/day). When configuring a target time of N days, the value needed to be set would be N working days rather than N calendar days. The value that needs to be set will be obtained by multiplying N with the number of
  2. When building a report using the SQL Schema Designer, you might find that you are unable to configure custom column headers. This functionality can be enabled and made available if you configure table aliases for the table(s) used in the report (https://wiki.hornbill.com/index.php/Table/Column_Alias)Note: This does not apply when building reports using Entity or Measure. Custom column header functionality is available in this case.
  3. Hi all, Is there a way to only reference working days, say when placing a job on hold for a set time. Thanks
  4. Hi, We've just created multiple Teams within our IT (we just had everyone in one before) and Management now want us to assign calls to Teams rather than individuals. Up until now Analysts received email notifications letting them know when a call had been assigned to them - this worked well. I have now had to turn on the TeamEmailAssignment setting and setup an appropriate email template so everyone in the team knows there is a call that needs picking up. This in itself isn't an issue - what is however, is that as part of every BP a call is assigned to our 1st Line (1st node in th
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