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Any way a customer can update custom fields in a request after it is raised in the portal?


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Hi All

I have a process where we potentially need to update some of the original data entered in a custom field when the customer raised it, but because of audit implications our Analysts should not update any data issues in the request, it would need to be the customer who makes the change.

I note there is a feature where Google forms could update an existing custom data field, but I wanted to see if there is any method within Hornbill itself where we could get the customer to update a custom field - has anyone else got a similar setup / could you confirm how you handled it? Is it possible to do this without using something like Google forms?

Many thanks as always

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  • Victor changed the title to Any way a customer can update custom fields in a request after it is raised in the portal?

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