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Adding another member of staff to our support setup

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We have recently expanded our portal to start onboarding other corporate areas, and as part of this change we now have another Hornbill Admin who will be responsible for his corporate area in the system.

I was unsure how to get him added to our MSE instance so he can raise support tickets etc etc. He has had his logon setup for use in the Forms. I did call the support line but it seems to be defaulting to an answerphone?

Many thanks in advance

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