Customer connected to 2 requests but not showing in My Requests

[Adrian Simpkins]

Hi All

I have a customer who has been connected to 2 requests - however she is unable to see these under her My Requests / Connections in the portal. I have added her as a connection to one of my requests and this is showing fine.

Any ideas as to why she can't see the other 2 requests? I have checked and she is subscribed to the service

Many thanks 

 

[Martyn Houghton]

@Adrian Simpkins

On the services that the request relate too, have you enabled View Request/Collaboration for the connection type under the Connection section?

Cheers 

Martyn

 

[Adrian Simpkins]

Hi Martyn,

Thanks for the pointer I had forgotten about that - however, when checking the request service it appears this is on as per the below screen shot

Many thanks

[Martyn Houghton]

@Adrian Simpkins

It will be controlled on the next level up tab 'Connections', rather than down in the 'Config' tab.

Cheers

Martyn

[Adrian Simpkins]

Ah thanks Martyn, I think that's the issue just getting the customer to try again after turning these on in the Service the requests are under

 

Many thanks as always !