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Adrian Simpkins

Hornbill Users
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  • Posts

    1,565

  • Joined

  • Last visited

  • Days Won

    16

 Content Type 

Topics posted by Adrian Simpkins

  1.  

    Unable to logon to system and unable to raise a support ticket 1 2 3 4

    By Adrian Simpkins, in Service Manager

    • 81 replies
    • 4,230 views
  2.  

    All Users appear to have been marked Not At Work on the system? 1 2 3

    By Adrian Simpkins, in Collaboration

    • 68 replies
    • 8,050 views
  3.  

    New portal design highlighted at Inisights 2019 1 2

    By Adrian Simpkins, in Service Manager

    • 41 replies
    • 5,532 views
  4.  

    Unable to logon to Hornbill 1 2

    By Adrian Simpkins, in Service Manager

      
    • 27 replies
    • 889 views
  5.  

    Unable to reassign an activity using Edit function?

    By Adrian Simpkins, in Service Manager

      
    • 22 replies
    • 702 views
  6.  

    Unexpected email desktop notifications

    By Adrian Simpkins, in Service Manager

    • 19 replies
    • 914 views
  7.  

    Unable to access instance

    By Adrian Simpkins, in Service Manager

    • 19 replies
    • 565 views
  8.  

    Error when script should be autoclosing depending on Customers response

    By Adrian Simpkins, in Service Manager

    • 17 replies
    • 1,842 views
  9.  

    Unable to amend a customers Site details

    By Adrian Simpkins, in Service Manager

    • 16 replies
    • 1,698 views
  10.  

    Slow down in loading requests

    By Adrian Simpkins, in Service Manager

    • 16 replies
    • 1,438 views
  11.  

    Cancel a request option for Customers

    By Adrian Simpkins, in Employee Portal

    • 16 replies
    • 1,828 views
  12.  

    Resolve Timer on a reopened call

    By Adrian Simpkins, in Service Manager

    • 15 replies
    • 1,984 views
  13.  

    Unable to load Hornbill

    By Adrian Simpkins, in Service Manager

      
    • 15 replies
    • 554 views
  14.  

    Snippets on Update action tab

    By Adrian Simpkins, in Service Manager

    • 14 replies
    • 2,177 views
  15.  

    Sending emails with High Importance / Low importance

    By Adrian Simpkins, in Service Manager

    • 14 replies
    • 1,709 views
  16.  

    Can the manual import csv facility have the ability to identify existing assets and update these rather than create duplicate?

    By Adrian Simpkins, in Service Manager

      
    • 14 replies
    • 635 views
  17.  

    Reassigning authorisations assigned to a User who has left when there is no replacement member of staff to reassign to.

    By Adrian Simpkins, in Service Manager

      
    • 14 replies
    • 431 views
  18.  

    Solution Action button - solutions posted to Customer not showing embedded images?

    By Adrian Simpkins, in Service Manager

    • 13 replies
    • 2,121 views
  19.  

    Archived / Suspended account query

    By Adrian Simpkins, in Service Manager

    • 12 replies
    • 1,701 views
  20.  

    Hyperlinks in Details tab on a request

    By Adrian Simpkins, in Service Manager

    • 12 replies
    • 1,792 views
  21.  

    Change Board - configuration question

    By Adrian Simpkins, in Board Manager

    • 12 replies
    • 2,273 views
  22.  

    Customer portal data issue using [[user.phone]] field

    By Adrian Simpkins, in Employee Portal

      
    • 12 replies
    • 654 views
  23.  

    Customer portal registration - translation question, and Organisation not setting against a new contact when selected at Registration

    By Adrian Simpkins, in Employee Portal

      
    • 12 replies
    • 933 views
  24.  

    Connections on requests

    By Adrian Simpkins, in Service Manager

    • 11 replies
    • 5,028 views
  25.  

    Resolution SLA did not end when request moved to Closed

    By Adrian Simpkins, in Service Manager

    • 11 replies
    • 337 views
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