Unable to reassign an activity using Edit function?

[Adrian Simpkins]

Hi All

Just went to reassign an activity that was assigned incorrectly and it appears the reassign button is now greyed out? Image below shows the Edit window - not sure what has changed but was able to do  this earlier today? Image below shows the Assign To greyed out

Many thanks!

[Adrian Simpkins]

Just as a quick update I tested this some more, and I seem to be able to reassign activities in any requests where I am a member of the team, but I no longer seem to be able to change the activity on requests where I am not a member of the team, but previously was able to do this - has something changed please?

Many thanks

[Steve Giller]

As far as I am aware, nothing has changed in this area.

The criteria for reassignment are on the wiki page under the Re-Assignment Rules section.
Where you are not a member of the Group the Task is assigned you the criteria is that the Owner of the Task can re-assign it.

[Adrian Simpkins]

Hi Steve - I could definitely amend tasks earlier - however I will take a look at the wiki - thanks

[CraigP]

Hi

We're experiencing this too. I've just come back from leave to find a few emails from colleagues saying their ability to assign tasks has changed.

The assign to user within a group ("Group & User" is listed on the wiki) seems to have disappeared, so my colleagues can no longer assign tasks to themselves and still have the task visible to their team.

I have the Admin role and I used to be able to re-assign any task for any team, but now I don't even appear be able to re-assign tasks assigned to one of my teams to a different team (the team drop down is greyed out).

[Steve Giller]

30 minutes ago, CraigP said:

I have the Admin role and I used to be able to re-assign any task for any team

There is frequently some confusion in the sense of elevated expectations of the Admin role - the description of the Admin Role is:

Quote

This role provides administrative functionality to the collaboration core and should only be granted to an administrator.

There is nothing in that Role that supersedes the Security model.
The only right relating to Tasks that this Role contains is canManageTaskTemplates, which has no bearing on task assignments.

[Adrian Simpkins]

Hi Steve

I am still seeing some issues around this - Sam is a member of our 1st line team for testing purposes and she is unable to reassign the activity for example - I will get some more details of an example from Sam when she returns tomorrow.

As previously confirmed I was definitely able to just reassign any task / activity prior to last week with no issues using Admin as I am not a member of most teams in our instance. I tend to have at least one task reassignment request most days (staff ill, staff on holiday etc), so would have come across this issue before now. The majority of our tasks do not have an owner specified in the BPM task node which is why most users come to me to reassign any tasks incorrectly assigned.

Many thanks

 

[CraigP]

Hi Steve

Thanks for clarifying the Admin role, but this still doesn't address the fact that there has clearly been some amendment to task assignment.

As per my post above, the user field is no longer in group assignment, and the team assignment drop down is greyed out.

I've now toyed around with some tasks assigned to my team, and it seems if I assign the task to myself, I can then go back to team assignment and assign it to any team. I see there is a "Share with team" option for "User Assignment" (which I assume is supposed to replace the ability that we previously had to assign to a user within a team) but this doesn't appear until you assign it to yourself, save it, and then re-open the edit pane. This is so many more steps to assign to a user within a team, so is open to errors and teams losing visibility of tasks assigned to users if those users don't re-open the edit window to share it with the team.

It really seems like the task functionality is going backwards rather than being improved. It's strange enough that there is no role or system toggle to allow any user to re-assign any task, now there are additional steps just to assign it to a user within a team, or to another team.

1 hour ago, Adrian Simpkins said:

As previously confirmed I was definitely able to just reassign any task / activity prior to last week with no issues using Admin as I am not a member of most teams in our instance. I tend to have at least one task reassignment request most days (staff ill, staff on holiday etc), so would have come across this issue before now. The majority of our tasks do not have an owner specified in the BPM task node which is why most users come to me to reassign any tasks incorrectly assigned.

Much like Adrian says above, I have also been the person my colleagues come to in order to re-assign tasks assigned to the someone ill or on leave etc. Please advise what Hornbill expects their customers should do in the situation where a task is assigned to a user who is offline and unavailable to complete/re-assign it.

[Philds]

Just came across this issue too - our change manager was unable to assign a task tracking the implementation of a change. It's currently assigned to a team called 'Change Administrators' by the Business Process and it's not possible to assign the task to anyone outside of that team. The Team assignment option is greyed out as shown in the original post above, and the User assignment option doesn't suggest any people outside of the 'Change Administrators' team.

 

[HHH]

I re-saved the template to get around this

[SJEaton]

Just had another example of this.... I cannot edit the Team field...

 

[SJEaton]

On 5/22/2023 at 12:47 PM, CraigP said:

if I assign the task to myself, I can then go back to team assignment and assign it to any team.

Thanks for the tip on this @CraigP, it worked for me too but as you have said, this still doesn't address the fact that something has changed somewhere as I used to be able to assign tasks to a different team without having to do this.

Sam

[Philds]

Something else that may be related? When creating a new link within the Document Manager app, the Create button doesn't do anything (no errors or any other feedback) when specifying a review date for the document.

In this screenshot, clicking Create does nothing at all.

If I click Cancel and create the link again, but leave the Review Date blank, it does create the link.

As the Review Date creates an Activity I'm wondering if it's related?

Once the link is created its possible to set the review date from the Review tab, and that does successfully add a review date and create the Activity.

[Sam P]

I also cannot Edit Activities where I have been able to before, and also recently demonstrated to other team members how they can do the same.  Difficulty here is that the Team that this one is assigned is Closed (has no assigned users but not yet deleted) and even if I add myself I cant reassign it: