Jump to content

Sending emails with High Importance / Low importance


Adrian Simpkins
 Share

Recommended Posts

Hi All

I wanted to see if there is anywhere we can set outgoing emails from within Service Manager to have a High / Low Importance marker like emails going out from Outlook please? I have looked over the email node, and checked settings but could not see anything obvious. Is there somewhere we can enable these at all?

Many thanks

  • Like 1
Link to comment
Share on other sites

Hi Deen

Thanks for the above - I am looking at the email compose window and still can't see where I can mark message priority :) can you confirm where this is please? I checked Wiki and nothing jumping out there.

I can see the Set Priority button on an email just in the incoming inbox, but do not see an equivalent on the email composer within a request,

Thanks!

Link to comment
Share on other sites

Hi Deen,

Any update on the above please?

Also, another User has highlighted the need to have a recall button on the emails - is this available as well? Again I have checked over the mailbox screen, and settings but can not see this as an option

Many thanks

Link to comment
Share on other sites

@Adrian Simpkins

The priority option is only available within the email composer and not from within the request. Going forward, a change has been raised to address the ability to set the importance level of an email notification send from the BPM, watch out for this in future Service manager updates. A recall button isn't compatible with how we send email. 

Kind regards, Nanette.

  • Like 1
Link to comment
Share on other sites

Hi Nanette

Perfect, thank you for confirming - I will pass this onto the Users.

Just out of interest, I presume it is not possible to set a High Importance flag within the Email action button in a request due to compatibility issues ?(like setting up a Recall button)

Many thanks

Link to comment
Share on other sites

  • 5 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...