Adrian Simpkins Posted February 14, 2020 Share Posted February 14, 2020 Hi All I wanted to see if there is anywhere we can set outgoing emails from within Service Manager to have a High / Low Importance marker like emails going out from Outlook please? I have looked over the email node, and checked settings but could not see anything obvious. Is there somewhere we can enable these at all? Many thanks 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 22, 2020 Author Share Posted February 22, 2020 Bump Link to comment Share on other sites More sharing options...
Deen Posted February 24, 2020 Share Posted February 24, 2020 @Adrian Simpkins from the email compose window there is an option to set message priority. Not sure if this can be set when sending email from a BPM though if that is what you are after as I dont see an option for this on either the mail node or the mail templates. Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 24, 2020 Author Share Posted February 24, 2020 Hi Deen Thanks for the above - I am looking at the email compose window and still can't see where I can mark message priority can you confirm where this is please? I checked Wiki and nothing jumping out there. I can see the Set Priority button on an email just in the incoming inbox, but do not see an equivalent on the email composer within a request, Thanks! Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted March 2, 2020 Author Share Posted March 2, 2020 Hi Deen, Any update on the above please? Also, another User has highlighted the need to have a recall button on the emails - is this available as well? Again I have checked over the mailbox screen, and settings but can not see this as an option Many thanks Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted March 10, 2020 Author Share Posted March 10, 2020 Bump Link to comment Share on other sites More sharing options...
Nanette Posted March 10, 2020 Share Posted March 10, 2020 @Adrian Simpkins The priority option is only available within the email composer and not from within the request. Going forward, a change has been raised to address the ability to set the importance level of an email notification send from the BPM, watch out for this in future Service manager updates. A recall button isn't compatible with how we send email. Kind regards, Nanette. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted March 10, 2020 Author Share Posted March 10, 2020 Hi Nanette Perfect, thank you for confirming - I will pass this onto the Users. Just out of interest, I presume it is not possible to set a High Importance flag within the Email action button in a request due to compatibility issues ?(like setting up a Recall button) Many thanks Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 12, 2020 Share Posted March 12, 2020 +1 for us to be able to set the importance in the request email compose window, BPM and set a default priority within the email template as well. Link to comment Share on other sites More sharing options...
Nanette Posted March 13, 2020 Share Posted March 13, 2020 @Martyn Houghton @Adrian Simpkins Good news, the change that we have outstanding will include the set message priority option within the email template. This will be available in a future service manager update - keep an eye in the announcements section. Many thanks, Nanette. 2 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 13, 2020 Share Posted March 13, 2020 @Nanette That's great. Cheers Martyn Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted March 16, 2020 Author Share Posted March 16, 2020 Thanks for confirming Nanette - I will monitor for a change in the future Many thanks Link to comment Share on other sites More sharing options...
Michael Sharp Posted April 15, 2020 Share Posted April 15, 2020 Would like to see this +1 Link to comment Share on other sites More sharing options...
Sam P Posted October 17, 2023 Share Posted October 17, 2023 On 13/03/2020 at 08:10, Nanette said: Good news, the change that we have outstanding will include the set message priority option within the email template. This will be available in a future service manager update - keep an eye in the announcements section. @Nanette did this ever make it forward in the pile? I've had a look just now and don't see a way to increase the importance of an email sent via the Action bar. If I'm missing it, perhaps someone can enlighten me Link to comment Share on other sites More sharing options...
AlexTumber Posted October 17, 2023 Share Posted October 17, 2023 @Sam P thanks for your post. Yes I can confirm this is something that is in active development. I would expect to see it make it into the product sometime in the next 4-6 weeks. Alex 1 2 Link to comment Share on other sites More sharing options...
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