Slow down in loading requests

[Adrian Simpkins]

Hi All,

Just to highlight we seem to be seeing a slowness in response today when moving between requests - taking around 5-15 seconds to open a request. No errors showing, just a slowness in opening requests - is anyone else seeing this at all please?

Many thanks

[Chris Bardell]

We are also noticing this on our instance  

[Keith Stevenson]

All,
Thanks for the posts. We are not seeing anything unexpected in load (No instance\Node or service). Can you raise this via hornbill.com/support as that will fire the Instance Health check and show us any problems from your browser. 

The only thing both of you have in common is that your are both NHS (Different DBs, different nodes, different HVs ourside so unlikely to be a common cause) . Are you both on the N3 network?  

Kind Regards

 

Keith Stevenson

[Keith Stevenson]

Ive just seen @Chris Bardelltest.   This looks like your network connection (For the UK we normally see everything in Network < 20 ms) and as shown below all the services are responding very quickly. (The API Resonder is internal so not back to you which is why its OK and the Global Configuration is from you to another server which is why its long..) 


 

[Keith Stevenson]

Compare that to me testing the same from our Germany DC.   

Given the above and below . This is your network and any delay with the above will add signifcant slow down for every API.. IF your are both on N3 then you should escalate internally. 

 

[Chris Bardell]

@Keith Stevenson Thank you for checking this, i have raised this internally to check the HSCN Network.

Chris

[Adrian Simpkins]

Hi Keith,

It could well be something on our network, I will raise to our 3rd line guys to see if anything changed today / anything obvious not working

Many thanks!

[Keith Stevenson]

@Adrian Simpkins Just seen your test and it appears OK so could be 2 different issues (Are you on the same N3 network? ) were you still experiencing the issue when you performed the test.. Will have a closer look at your instance whilst I wait your response. 

Kind Regards 

Keith Stevenson

[Adrian Simpkins]

Hi Keith, apologies got side tracked yesterday. The issue appears to have resolved itself, it was only myself and 1 other User that reported any noticeable issue with responses. By about 5pm it was back to normal for me and loading pages / activities pretty much instantly. Thank you for checking our instance

Many thanks as always

[Chris Bardell]

@Keith Stevenson - Morning Keith. We are seeing a reduced performance but not as bad today, is the performance below normal or still slightly on the higher side?
 

[Adrian Simpkins]

Morning, just to mention the system appears to be slowing down again - was fine this morning but last 1/2 hour or so noticed a slowness in response again - thanks

[Adrian Simpkins]

Just as an update I have tried Service Manager on my home PC and it appears to be responding as slowly as the connection when on our Network - had a few Users mentioning the slowness 

Thanks

[Victor]

@Adrian Simpkins we'll raise a support request on your behalf...

[Adrian Simpkins]

Hi Victor, you should have just told me to many thanks!

[Victor]

@Adrian Simpkins as much as I love telling people what to do (I really do!) is quite all right on this occasion, no worries

[Keith Stevenson]

@Chris Bardell @Adrian Simpkins

We have made some changes this morning. Can you confirm that performance is now once again as expected. 

Kind Regards

[Adrian Simpkins]

Hi Keith, thank you for the update, currently appears to be responding in a more timely manner, I have asked the Users who raised the issue to monitor it today and let me know if any problems

Many thanks as always !