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Posted

Hi All,

Just to highlight we seem to be seeing a slowness in response today when moving between requests - taking around 5-15 seconds to open a request. No errors showing, just a slowness in opening requests - is anyone else seeing this at all please?

Many thanks :)

Posted

All,
Thanks for the posts. We are not seeing anything unexpected in load (No instance\Node or service). Can you raise this via hornbill.com/support as that will fire the Instance Health check and show us any problems from your browser. 

The only thing both of you have in common is that your are both NHS (Different DBs, different nodes, different HVs ourside so unlikely to be a common cause) . Are you both on the N3 network?  

Kind Regards

 

Keith Stevenson

Posted

Ive just seen @Chris Bardelltest.   This looks like your network connection (For the UK we normally see everything in Network < 20 ms) and as shown below all the services are responding very quickly. (The API Resonder is internal so not back to you which is why its OK and the Global Configuration is from you to another server which is why its long..) 

image.png
 

Posted

Compare that to me testing the same from our Germany DC.   

Given the above and below . This is your network and any delay with the above will add signifcant slow down for every API.. IF your are both on N3 then you should escalate internally. 


image.png
 

Posted

Hi Keith,

It could well be something on our network, I will raise to our 3rd line guys to see if anything changed today / anything obvious not working

Many thanks!

Posted

@Adrian Simpkins Just seen your test and it appears OK so could be 2 different issues (Are you on the same N3 network? ) were you still experiencing the issue when you performed the test.. Will have a closer look at your instance whilst I wait your response. 

Kind Regards 


Keith Stevenson

  • Like 1
Posted

Hi Keith, apologies got side tracked yesterday. The issue appears to have resolved itself, it was only myself and 1 other User that reported any noticeable issue with responses. By about 5pm it was back to normal for me and loading pages / activities pretty much instantly. Thank you for checking our instance

Many thanks as always

Posted

Morning, just to mention the system appears to be slowing down again - was fine this morning but last 1/2 hour or so noticed a slowness in response again - thanks

  • Like 1
Posted

Just as an update I have tried Service Manager on my home PC and it appears to be responding as slowly as the connection when on our Network - had a few Users mentioning the slowness 

Thanks

Posted

Hi Keith, thank you for the update, currently appears to be responding in a more timely manner, I have asked the Users who raised the issue to monitor it today and let me know if any problems

Many thanks as always !

 

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