Adrian Simpkins Posted February 5, 2021 Share Posted February 5, 2021 Hi All, Just to highlight we seem to be seeing a slowness in response today when moving between requests - taking around 5-15 seconds to open a request. No errors showing, just a slowness in opening requests - is anyone else seeing this at all please? Many thanks Link to comment Share on other sites More sharing options...
Chris Bardell Posted February 5, 2021 Share Posted February 5, 2021 We are also noticing this on our instance 1 Link to comment Share on other sites More sharing options...
Keith Stevenson Posted February 5, 2021 Share Posted February 5, 2021 All, Thanks for the posts. We are not seeing anything unexpected in load (No instance\Node or service). Can you raise this via hornbill.com/support as that will fire the Instance Health check and show us any problems from your browser. The only thing both of you have in common is that your are both NHS (Different DBs, different nodes, different HVs ourside so unlikely to be a common cause) . Are you both on the N3 network? Kind Regards Keith Stevenson Link to comment Share on other sites More sharing options...
Keith Stevenson Posted February 5, 2021 Share Posted February 5, 2021 Ive just seen @Chris Bardelltest. This looks like your network connection (For the UK we normally see everything in Network < 20 ms) and as shown below all the services are responding very quickly. (The API Resonder is internal so not back to you which is why its OK and the Global Configuration is from you to another server which is why its long..) Link to comment Share on other sites More sharing options...
Keith Stevenson Posted February 5, 2021 Share Posted February 5, 2021 Compare that to me testing the same from our Germany DC. Given the above and below . This is your network and any delay with the above will add signifcant slow down for every API.. IF your are both on N3 then you should escalate internally. Link to comment Share on other sites More sharing options...
Chris Bardell Posted February 5, 2021 Share Posted February 5, 2021 @Keith Stevenson Thank you for checking this, i have raised this internally to check the HSCN Network. Chris Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 5, 2021 Author Share Posted February 5, 2021 Hi Keith, It could well be something on our network, I will raise to our 3rd line guys to see if anything changed today / anything obvious not working Many thanks! Link to comment Share on other sites More sharing options...
Keith Stevenson Posted February 5, 2021 Share Posted February 5, 2021 @Adrian Simpkins Just seen your test and it appears OK so could be 2 different issues (Are you on the same N3 network? ) were you still experiencing the issue when you performed the test.. Will have a closer look at your instance whilst I wait your response. Kind Regards Keith Stevenson 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 6, 2021 Author Share Posted February 6, 2021 Hi Keith, apologies got side tracked yesterday. The issue appears to have resolved itself, it was only myself and 1 other User that reported any noticeable issue with responses. By about 5pm it was back to normal for me and loading pages / activities pretty much instantly. Thank you for checking our instance Many thanks as always Link to comment Share on other sites More sharing options...
Chris Bardell Posted February 8, 2021 Share Posted February 8, 2021 @Keith Stevenson - Morning Keith. We are seeing a reduced performance but not as bad today, is the performance below normal or still slightly on the higher side? 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 8, 2021 Author Share Posted February 8, 2021 Morning, just to mention the system appears to be slowing down again - was fine this morning but last 1/2 hour or so noticed a slowness in response again - thanks 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 8, 2021 Author Share Posted February 8, 2021 Just as an update I have tried Service Manager on my home PC and it appears to be responding as slowly as the connection when on our Network - had a few Users mentioning the slowness Thanks Link to comment Share on other sites More sharing options...
Victor Posted February 8, 2021 Share Posted February 8, 2021 @Adrian Simpkins we'll raise a support request on your behalf... 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 8, 2021 Author Share Posted February 8, 2021 Hi Victor, you should have just told me to many thanks! Link to comment Share on other sites More sharing options...
Victor Posted February 8, 2021 Share Posted February 8, 2021 @Adrian Simpkins as much as I love telling people what to do (I really do!) is quite all right on this occasion, no worries 1 Link to comment Share on other sites More sharing options...
Keith Stevenson Posted February 9, 2021 Share Posted February 9, 2021 @Chris Bardell @Adrian Simpkins We have made some changes this morning. Can you confirm that performance is now once again as expected. Kind Regards 1 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 9, 2021 Author Share Posted February 9, 2021 Hi Keith, thank you for the update, currently appears to be responding in a more timely manner, I have asked the Users who raised the issue to monitor it today and let me know if any problems Many thanks as always ! Link to comment Share on other sites More sharing options...
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