Gerry Posted August 17, 2020 Share Posted August 17, 2020 @AndyHill "Also having the on lunch issue and would like the ability to turn off this feature. Not a fan of a feature like this being forced upon us. " We did not quite see it as us forcing this on our customers, its always been a feature of the platform, we just made it more accessible which is what people were asking for. In any case, I take your point and we are listening to feedback. To that end, I have now fed back into development, we care going to add a system setting that gives you the option to disable the Availability Status function, so customers that do not need to use that in their workflows can simply turn it off, and it will go away Thanks for your feedback Gerry 1 Link to comment Share on other sites More sharing options...
Guest Posted August 17, 2020 Share Posted August 17, 2020 On 8/13/2020 at 1:57 PM, Gerry said: @Jack_Podmore You know thats a good question, that view might be locked into beta at the moment, I will find out and let you know @Gerry Did you get to the bottom of this view access? Link to comment Share on other sites More sharing options...
Guest Posted August 17, 2020 Share Posted August 17, 2020 Can you advise if there is a way to see via Honrbil User Availability States a report or a list when they logged into Honrbill ? Is there a view, report ? Link to comment Share on other sites More sharing options...
Gerry Posted August 17, 2020 Share Posted August 17, 2020 @Shamaila Yes there is a new Co-Worker view coming which includes showing this information. Will look something like this... Gerry Gerry Link to comment Share on other sites More sharing options...
Gerry Posted August 17, 2020 Share Posted August 17, 2020 22 minutes ago, Shamaila said: @Gerry Did you get to the bottom of this view access? I did not but the engineer I need to talk to is in Australia, will post later on. Gerry Link to comment Share on other sites More sharing options...
Guest Posted August 17, 2020 Share Posted August 17, 2020 3 hours ago, Gerry said: @Shamaila Yes there is a new Co-Worker view coming which includes showing this information. Will look something like this... Gerry Gerry Thank you for this. So for example if i wanted to see my team (s) (1st line, 2nd line) teams status will there be an easy way to see this or i will have to search for them individually ? Link to comment Share on other sites More sharing options...
Gerry Posted August 17, 2020 Share Posted August 17, 2020 @Shamaila I am not sure that is there quite yet, but it is coming, we are looking at building some presence visualisation capability, precisely to emulate what you get automatically in a normal office setup, but for when you have a remote working team. Watch this space. Gerry Link to comment Share on other sites More sharing options...
Gerry Posted August 18, 2020 Share Posted August 18, 2020 All, We are adding a new system setting that will allow you to disable, enable, enableWithTime the new Availability Status feature, so for those of you that do not wish to use it, you can disable it, and for those of you that don't like the time element can turn that bit off. This will be available in the next week or so. Thanks for all the feedback. Gerry 5 Link to comment Share on other sites More sharing options...
AndyHill Posted August 19, 2020 Share Posted August 19, 2020 @Gerry Thanks for the support on this. 1 Link to comment Share on other sites More sharing options...
Nikolaj Posted September 10, 2020 Share Posted September 10, 2020 Hello Hornbill Team, Will it be possible in the future for "not at work" or "out of office" to setup a date and time when I'm back? So that my User Help Desk knows when the admins are back at work. Nikolaj 1 Link to comment Share on other sites More sharing options...
Gerry Posted September 10, 2020 Share Posted September 10, 2020 @Nikolaj thanks for the question. We have in the pipeline an option to state when you will return when setting a status. In our default use case this would be used for "On Holiday" only as thats where it makes sense for anyone. However, you will be able to create custom status's and set this option on that status. Like below, there will be a new flag "Use Return Time" which will allow you to specify a date/time to return (i.e. when you are expected to set your status to something else. This is coming, its in our 90 day dev priority window currently Gerry create 1 Link to comment Share on other sites More sharing options...
Nikolaj Posted September 11, 2020 Share Posted September 11, 2020 @Gerry Thanks for your quick reply. Sounds great then we looking forward to this function. Best regards Nikolaj Link to comment Share on other sites More sharing options...
AndyHill Posted September 14, 2020 Share Posted September 14, 2020 @Gerry when i attempt to disable the user availability states the systems confirms it but then enables it as soon as I leave the menu. Link to comment Share on other sites More sharing options...
NeilWJ Posted September 14, 2020 Share Posted September 14, 2020 @AndyHill Have fixed that UI issue. Will be in next weeks release. The states are actually disabled the UI is just not picking up new setting when re-entering view it is using cached value. Cheers Link to comment Share on other sites More sharing options...
AndyHill Posted September 23, 2020 Share Posted September 23, 2020 The ability to turn this off is much appreciated. When you have the settings disabled is it possible we could remove the available from the drop assignment lists as well please? Link to comment Share on other sites More sharing options...
Gerry Posted September 23, 2020 Share Posted September 23, 2020 @AndyHill I think thats an oversight, that should have been hidden when the option is disabled. I will mention internally Gerry Link to comment Share on other sites More sharing options...
Guest Ehsan Posted September 24, 2020 Share Posted September 24, 2020 @AndyHill, Thanks for bringing this to our attention. We have raised a request to tighten the Assign action tab to respect the system setting. This has been assigned directly to development and will be addressed very soon. Ehsan Link to comment Share on other sites More sharing options...
AndyHill Posted September 24, 2020 Share Posted September 24, 2020 @Gerry @Ehsan Thanks both. Link to comment Share on other sites More sharing options...
AndyG Posted September 30, 2020 Share Posted September 30, 2020 Hi @AndyHill The following fix will be included in the next Service Manager build;"Hide availability status in a Request's assign action tab when the feature is disabled." We expect this build to be available in the week commencing 5th October 2020. 1 Link to comment Share on other sites More sharing options...
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