Adrian Simpkins Posted February 1 Share Posted February 1 Hi All Our instance is not available for anyone, and we are getting an error when on the logon screen as below - anyone else seeing the same? I have raised a support ticket Many thanks Could not load config: timeout undefined 1 Link to comment Share on other sites More sharing options...
Chris Bardell Posted February 1 Share Posted February 1 We just had the same happen. Was in the process of raising a call with Hornbill and it suddenly came back to life again 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 1 Author Share Posted February 1 Hi Chris, yes ours has now come back to life after a brief outage - thank you for the update Link to comment Share on other sites More sharing options...
Deen Posted February 1 Share Posted February 1 A limited number of instances were affected by this issue but they should all be back online. We apologise for this temporary outage and we will have a root cause available shortly. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 1 Author Share Posted February 1 Thanks Deen Link to comment Share on other sites More sharing options...
Ketan.lakhani Posted February 2 Share Posted February 2 Problem today. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 2 Author Share Posted February 2 I have seen the same occur again this morning twice, although seemed to be just for a moment, then reconnected @Deen FYI Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 2 Author Share Posted February 2 Error message I am receiving: An error occurred initializing the framework. Uncaught EspMethodCall::invoke: Operation[session::getApplicationList] Failed to load app store content catalog from CDN Link to comment Share on other sites More sharing options...
Jeremy Posted February 2 Share Posted February 2 we are seeing this for some analysts too Link to comment Share on other sites More sharing options...
Osman Posted February 2 Share Posted February 2 It seems to be dropping in and out. Working now, but got an error just now: Could not connect to server (Error code: -1) Link to comment Share on other sites More sharing options...
Adam@Greggs Posted February 2 Share Posted February 2 +1 Getting intermittent drops as well Link to comment Share on other sites More sharing options...
jmcnae Posted February 2 Share Posted February 2 We are having this issue now - global config looks rather high Link to comment Share on other sites More sharing options...
HGrigsby Posted February 2 Share Posted February 2 Hi - we are getting the same too Helen Link to comment Share on other sites More sharing options...
Jeremy Posted February 2 Share Posted February 2 https://status.hornbill.com/incidents/50 Link to comment Share on other sites More sharing options...
Nikolaj Posted February 2 Share Posted February 2 same for us Link to comment Share on other sites More sharing options...
Osman Posted February 2 Share Posted February 2 I guess we just sit on our hands until they resolve. Link to comment Share on other sites More sharing options...
Deen Posted February 2 Share Posted February 2 All, we are working on a solution and you can keep track of our progress here Link to comment Share on other sites More sharing options...
jmcnae Posted February 2 Share Posted February 2 this link does not let me in, Link to comment Share on other sites More sharing options...
Deen Posted February 2 Share Posted February 2 @jmcnae I've corrected the link. There is also https://status.hornbill.com/ that can be used to keep up to date with the outage. Link to comment Share on other sites More sharing options...
Steve Giller Posted February 2 Share Posted February 2 The issues causing this have now been resolved. If anyone is still seeing issues please let us know. 2 Link to comment Share on other sites More sharing options...
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