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Unable to access instance

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Hi All

Our instance is not available for anyone, and we are getting an error when on the logon screen as below - anyone else seeing the same? I have raised a support ticket

Many thanks

 Could not load config: timeout undefined

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A limited number of instances were affected by this issue but they should all be back online.  We apologise for this temporary outage and we will have a root cause available shortly.

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Error message I am receiving: An error occurred initializing the framework. Uncaught EspMethodCall::invoke: Operation[session::getApplicationList] Failed to load app store content catalog from CDN

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