Adrian Simpkins Posted February 1, 2023 Share Posted February 1, 2023 Hi All Our instance is not available for anyone, and we are getting an error when on the logon screen as below - anyone else seeing the same? I have raised a support ticket Many thanks Could not load config: timeout undefined 1 Link to comment Share on other sites More sharing options...
Chris Bardell Posted February 1, 2023 Share Posted February 1, 2023 We just had the same happen. Was in the process of raising a call with Hornbill and it suddenly came back to life again 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 1, 2023 Author Share Posted February 1, 2023 Hi Chris, yes ours has now come back to life after a brief outage - thank you for the update Link to comment Share on other sites More sharing options...
Deen Posted February 1, 2023 Share Posted February 1, 2023 A limited number of instances were affected by this issue but they should all be back online. We apologise for this temporary outage and we will have a root cause available shortly. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 1, 2023 Author Share Posted February 1, 2023 Thanks Deen Link to comment Share on other sites More sharing options...
Ketan.lakhani Posted February 2, 2023 Share Posted February 2, 2023 Problem today. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 2, 2023 Author Share Posted February 2, 2023 I have seen the same occur again this morning twice, although seemed to be just for a moment, then reconnected @Deen FYI Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 2, 2023 Author Share Posted February 2, 2023 Error message I am receiving: An error occurred initializing the framework. Uncaught EspMethodCall::invoke: Operation[session::getApplicationList] Failed to load app store content catalog from CDN Link to comment Share on other sites More sharing options...
Jeremy Posted February 2, 2023 Share Posted February 2, 2023 we are seeing this for some analysts too Link to comment Share on other sites More sharing options...
Osman Posted February 2, 2023 Share Posted February 2, 2023 It seems to be dropping in and out. Working now, but got an error just now: Could not connect to server (Error code: -1) Link to comment Share on other sites More sharing options...
Adam@Greggs Posted February 2, 2023 Share Posted February 2, 2023 +1 Getting intermittent drops as well Link to comment Share on other sites More sharing options...
jmcnae Posted February 2, 2023 Share Posted February 2, 2023 We are having this issue now - global config looks rather high Link to comment Share on other sites More sharing options...
HGrigsby Posted February 2, 2023 Share Posted February 2, 2023 Hi - we are getting the same too Helen Link to comment Share on other sites More sharing options...
Jeremy Posted February 2, 2023 Share Posted February 2, 2023 https://status.hornbill.com/incidents/50 Link to comment Share on other sites More sharing options...
Nikolaj Posted February 2, 2023 Share Posted February 2, 2023 same for us Link to comment Share on other sites More sharing options...
Osman Posted February 2, 2023 Share Posted February 2, 2023 I guess we just sit on our hands until they resolve. Link to comment Share on other sites More sharing options...
Deen Posted February 2, 2023 Share Posted February 2, 2023 All, we are working on a solution and you can keep track of our progress here Link to comment Share on other sites More sharing options...
jmcnae Posted February 2, 2023 Share Posted February 2, 2023 this link does not let me in, Link to comment Share on other sites More sharing options...
Deen Posted February 2, 2023 Share Posted February 2, 2023 @jmcnae I've corrected the link. There is also https://status.hornbill.com/ that can be used to keep up to date with the outage. Link to comment Share on other sites More sharing options...
Steve Giller Posted February 2, 2023 Share Posted February 2, 2023 The issues causing this have now been resolved. If anyone is still seeing issues please let us know. 2 Link to comment Share on other sites More sharing options...
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