Adrian Simpkins Posted February 1, 2023 Posted February 1, 2023 Hi All Our instance is not available for anyone, and we are getting an error when on the logon screen as below - anyone else seeing the same? I have raised a support ticket Many thanks Could not load config: timeout undefined 1
Chris Bardell Posted February 1, 2023 Posted February 1, 2023 We just had the same happen. Was in the process of raising a call with Hornbill and it suddenly came back to life again 1
Adrian Simpkins Posted February 1, 2023 Author Posted February 1, 2023 Hi Chris, yes ours has now come back to life after a brief outage - thank you for the update
Deen Posted February 1, 2023 Posted February 1, 2023 A limited number of instances were affected by this issue but they should all be back online. We apologise for this temporary outage and we will have a root cause available shortly. 1
Adrian Simpkins Posted February 2, 2023 Author Posted February 2, 2023 I have seen the same occur again this morning twice, although seemed to be just for a moment, then reconnected @Deen FYI
Adrian Simpkins Posted February 2, 2023 Author Posted February 2, 2023 Error message I am receiving: An error occurred initializing the framework. Uncaught EspMethodCall::invoke: Operation[session::getApplicationList] Failed to load app store content catalog from CDN
Osman Posted February 2, 2023 Posted February 2, 2023 It seems to be dropping in and out. Working now, but got an error just now: Could not connect to server (Error code: -1)
jmcnae Posted February 2, 2023 Posted February 2, 2023 We are having this issue now - global config looks rather high
Osman Posted February 2, 2023 Posted February 2, 2023 I guess we just sit on our hands until they resolve.
Deen Posted February 2, 2023 Posted February 2, 2023 All, we are working on a solution and you can keep track of our progress here
Deen Posted February 2, 2023 Posted February 2, 2023 @jmcnae I've corrected the link. There is also https://status.hornbill.com/ that can be used to keep up to date with the outage.
Steve Giller Posted February 2, 2023 Posted February 2, 2023 The issues causing this have now been resolved. If anyone is still seeing issues please let us know. 2
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