Unable to access instance

[Adrian Simpkins]

Hi All

Our instance is not available for anyone, and we are getting an error when on the logon screen as below - anyone else seeing the same? I have raised a support ticket

Many thanks

 Could not load config: timeout undefined

[Chris Bardell]

We just had the same happen. Was in the process of raising a call with Hornbill and it suddenly came back to life again 

[Adrian Simpkins]

Hi Chris, yes ours has now come back to life after a brief outage - thank you for the update

[Deen]

A limited number of instances were affected by this issue but they should all be back online.  We apologise for this temporary outage and we will have a root cause available shortly.

[Adrian Simpkins]

Thanks Deen

[Ketan.lakhani]

 

Problem today.

[Adrian Simpkins]

I have seen the same occur again this morning twice, although seemed to be just for a moment, then reconnected @Deen FYI

[Adrian Simpkins]

Error message I am receiving: An error occurred initializing the framework. Uncaught EspMethodCall::invoke: Operation[session::getApplicationList] Failed to load app store content catalog from CDN

[Jeremy]

we are seeing this for some analysts too

[Osman]

It seems to be dropping in and out. Working now, but got an error just now:

Could not connect to server (Error code: -1)

[Adam@Greggs]

+1 Getting intermittent drops as well

[jmcnae]

We are having this issue now - global config looks rather high

[HGrigsby]

Hi - we are getting the same too 

 

Helen 

[Jeremy]

https://status.hornbill.com/incidents/50

[Nikolaj]

same for us

 

[Osman]

I guess we just sit on our hands until they resolve.

[Deen]

All, we are working on a solution and you can keep track of our progress here 

 

[jmcnae]

this link does not let me in,

[Deen]

@jmcnae I've corrected the link.  There is also https://status.hornbill.com/ that can be used to keep up to date with the outage.

[Steve Giller]

The issues causing this have now been resolved.

If anyone is still seeing issues please let us know.