HTML Links in ESP Conditions

[will.good]

Hi,

When we have typed a paragraph including an HTML link, if we then add an ESP condition to that paragraph, the HTML link is lost?

Not sure if this is a bug as I would expect the link to remain if a paragraph is turned into an esp conditioned text...

 

If not a bug, can we please get this functionality added.

If a use case is needed:

We are going to start using CustomerTimelineUpdateNotification emails on our cases. We have customers that are a mixture of Contacts and Coworkers, we want to be able to email say the ticket "has been updated here is a link to view it on the portal" (for coworkers). For contacts we want to also provide the update using {{RequestLastActivity.H_content}} as they will not have access to Hornbill

[James Ainsworth]

Hi @will.good

I've seen this working before for exactly what you are trying to achieve where URLs are based on if you are an external customer (contact) or an internal customer (user) to send the user to the correct portal. 

When you say "the link is lost" is the text for the link there, but you just can't click on it?  Or is the entire link not visible?

Have you had a look at the source to see if there is anything odd going on there?

Have a look at the start and end of the ESP condition tags <esp-condition></esp-condition> and make sure that the link is within these tags.

 

[James Ainsworth]

You may also want to check that you don't have one esp-condition tag embedding within another.  

[will.good]

Hi @James Ainsworth

Thanks for getting back to me!

The issue was, when I added the esp condition in, it would remove the hyperlink, so the link wasn't clickable. I had to manually add the HTML element back in using Source as you described, which has worked.

I have run into another issue, albeit unrelated from my original post but on the same email template.

When sending the email to a contact, we want to display the {{session.FirstName}} variable, followed on the next line (after a break) our company name.

E.g.

Kind Regards,

Will

Company name

For customers, we want it just be:

Kind Regards,

Company name

I am trying to edit the source to move <br /> inside the esp condition to be after the {{session.FirstName}} variable, so it would have a line break after the variable is used. But whenever I make this change, it never saves or it just moves <br /> back outside of the esp condition

This is what the source currently looks like:

                                    Kind Regards,<br />
                                    <esp-condition contenteditable="false" expression="{{.h_customer_type}} = 1"><br />
                                    {{session.FirstName}}</esp-condition></span></span><br />
                                    <br />
                                    <esp-condition contenteditable="false" expression="{{.H_fk_serviceid}} = 17"><br />
                                    Franchisee Admin @ </esp-condition><esp-condition contenteditable="false" expression="{{.H_fk_serviceid}} = 15"> Salaried Admin @ </esp-condition> <span style="font-size:14px;"><span style="font-family:Calibri,Verdana,Geneva,sans-serif;">People Services Helpdesk</span></span></td>
 

This is how I believe it should look with the edits I am trying to make:

                                    Kind Regards,<br />
                                    <esp-condition contenteditable="false" expression="{{.h_customer_type}} = 1"><br />
                                    {{session.FirstName}}<br /></esp-condition></span></span>
                                    <br />
                                    <esp-condition contenteditable="false" expression="{{.H_fk_serviceid}} = 17"><br />
                                    Franchisee Admin @ </esp-condition><esp-condition contenteditable="false" expression="{{.H_fk_serviceid}} = 15"> Salaried Admin @ </esp-condition> <span style="font-size:14px;"><span style="font-family:Calibri,Verdana,Geneva,sans-serif;">People Services Helpdesk</span></span></td>

 

I feel I must be missing something obvious because I don't think it should be this difficult  I can put in <br /> at the start of an esp condition with no problems, it seems to not like it at the end

[James Ainsworth]

Have you tried just using <br>?

For HTML 5 <br> without a closing tag is preferred.  The use of <br /> can be used for support on older browsers, but maybe there is something in the way we interrogate the file that is causing a hiccup.  

[will.good]

If I use <br> instead in Source it lets me save, but doesn't keep this inside the esp condition  Have even tried clicking save when not in source mode.

Also when I have tried <br> it always changes back to <br /> when I have gone back into source mode

[James Ainsworth]

Hi @will.good

I've taken a copy of the source that you provided and when I save it, the original placing of the <br /> is still the same.

The one thing it did do is remove the two </span> tags on this line and the final </td> tag at the very end as it must have identified that there weren't opening tags for these.  This suggests to me that there are some automatic tweaks being done to fix what is perceived as an issue.

It might be there there is something a little further up the email template that is causing a knock-on effect.  After saving your original source content this is what I was left with:

Kind Regards,<br />
<esp-condition contenteditable="false" expression="{{.h_customer_type}} = 1"><br />
{{session.FirstName}}</esp-condition><br />
<br />
<esp-condition contenteditable="false" expression="{{.H_fk_serviceid}} = 17"><br />
Franchisee Admin @ </esp-condition><esp-condition contenteditable="false" expression="{{.H_fk_serviceid}} = 15"> Salaried Admin @ </esp-condition> <span style="font-size:14px;"><span style="font-family:Calibri,Verdana,Geneva,sans-serif;">People Services Helpdesk</span></span>

[will.good]

I've tried this, but am still not getting anywhere 

I have retyped the email on a new template, removed all formatting, but are still unable to move a <br /> inside the esp conditions. No option to save and when going out of source mode and then back in my changes are gone

[James Ainsworth]

After moving the <br /> to before the </esp-condition> tag if I include some text after the <br /> stays where I put it.  This suggests to me that there is some validation going on where it doesn't like a <br /> within a <esp-condition> tag unless it has text to go on the next line after the <br />.